Operations Coordinator- Repair (Seattle)

TK Elevator GmbH; Kirkland (WA); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with match

Paid time off

Life insurance

Employee Assistance Program

Job summary

TK Elevator seeks an experienced Operations Coordinator- Service/Repair in Seattle, WA to perform administrative duties for the service operations department, ensuring efficient and cost-effective operations.

Responsibilities include dispatch coordination, updating calendars and lists, ensuring manpower, and supporting billing, purchasing, and safety documentation. Attractive benefits and a strong team environment are offered.

Qualifications

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work
• Oracle database knowledge

Responsibilities

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
• Assists managers with safety meetings and maintains documentation.
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Assign assistant tickets to mechanics, as needed.
• Compile data and complete reports for high profile service accounts, as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct.
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)

Education

High school diploma or GED

Some elevator repair administrative work

Oracle database knowledge

Job description

TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Seattle, WA

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
• Assists managers with safety meetings and maintains documentation.
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Assign assistant tickets to mechanics, as needed.
• Compile data and complete reports for high profile service accounts, as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct.
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)

EDUCATION & EXPERIENCE:

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work
• Oracle database knowledge

What Makes Us Special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $28.00-$35.00 per hour with an annual bonus program of 0% - 8%

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world‑leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.