Repair Operations Coordinator - Growth & Impact

TK Elevator; Pompano Beach (FL); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Flexible spending accounts

Health savings account (HSA)

Supplemental medical plans

Disability insurance (company-paid)

Life insurance and AD&D (company-paid)

Optional life and AD&D coverage

Spouse and dependent life insurance (t

Identity theft monitoring

Pet insurance

Employee Assistance Program (EAP)

Tuition reimbursement

401(k) Retirement Savings Plan with 5%

Resumo da oferta

TK Elevator in Ft. Lauderdale, FL is seeking an experienced Operations Coordinator- Repair to manage administrative duties for the service operations department, ensuring efficiency and cost-effectiveness.

You will coordinate dispatch, track progress, and support field teams with IT tools and procurement processes. The role requires strong organizational skills, attention to detail, and the ability to liaise between branch operations and regional dispatch.

Qualificações

• High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work, preferred
• Oracle database knowledge, preferred

Responsabilidades

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs
• Maintain and track field employee vacations requests and enter into Ops tracking system
• Act as liaison between the branch operations and regional dispatch
• Assists mechanics with information technology downloads on mobile devices and into other Systems
• Assists managers with safety meetings and maintains documentation
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission
• Creates parts requisitions and receives parts
• Performs research and review for Service Manager
• Assign assistant tickets to mechanics
• Compile data and complete reports for high profile service accounts
• Compile data/information for legal for First Report of Incidents and/or lawsuits
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan

Formação académica

High school diploma or GED

One-year certificate from college or technical school

Three to six months related experience and/or training in basic business administration

Equivalent combination of education and experience

Ferramentas

Oracle database knowledge

Descrição da oferta de emprego

TK Elevator in Ft. Lauderdale, FL is seeking an experienced Operations Coordinator- Repair to manage administrative duties for the service operations department, ensuring efficiency and cost-effectiveness.

You will coordinate dispatch, track progress, and support field teams with IT tools and procurement processes. The role requires strong organizational skills, attention to detail, and the ability to liaise between branch operations and regional dispatch.