Service Coordinator: Dispatch, Admin & Customer Success

RealREPP; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Salary DOE + bonus

401(k) with 50% match

Full medical, dental & vision coverage

Generous PTO

Gym membership

Job summary

RealREPP, a full-service recruiting firm, is partnering with a building systems expert to hire a Service Coordinator. The role supports the Service Team and serves as a key contact for customers, technicians, and internal departments.

Responsibilities include scheduling and dispatching technicians, processing work orders and billings, coordinating resources, and ensuring exceptional service and operational efficiency. DOE compensation and strong benefits are offered.

Qualifications

• 2+ years of dispatching, administrative, or customer service experience.
• Strong verbal and written communication.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• Detail-oriented with strong problem-solving capabilities.
• Good proficiency in Microsoft Excel and Word.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Serve as the primary point of contact for assigned teams’ customers.
• Receive customer warranty and service calls, determine the nature and extent of service issues, and schedule appropriate service support.
• Assign and dispatch qualified service technicians in a timely manner based on customer needs, technician skill sets, and availability.
• Communicate ETAs to customers and provide updates regarding delays or scheduling changes.
• Manage work order documentation and assist with project invoicing and accounts payable processes.
• Provide labor resource coordination to support Project Managers, Project Engineers, and technicians on projects of varying size and scope.
• Coordinate materials, subcontractors, and equipment needed for service operations.
• Generate, interpret, and distribute various operational and service reports.
• Support field technician dispatching, onboarding coordination, and related administrative functions.
• Research and resolve expense discrepancies and maintain accurate customer account information, including billing terms, tax status, invoice contacts, and special billing rates.
• Prepare yearly, monthly, and weekly execution plans for Preventive Maintenance, Repair, and Replacement work.
• Partner with internal teams on accounts receivable efforts and customer satisfaction initiatives, including client follow-up and retention programs.
• Assist with onboarding and development of Service Administrators as needed.
• Foster a professional, collaborative, and customer-focused work environment.
• Perform additional duties and assignments as requested.

Skills

Strong communication

Organizational skills

Multi-tasking

Customer service

Problem solving

Education

High school diploma or GED

AA degree (preferred)

Tools

Excel

Word

Job description

RealREPP, a full-service recruiting firm, is partnering with a building systems expert to hire a Service Coordinator. The role supports the Service Team and serves as a key contact for customers, technicians, and internal departments.

Responsibilities include scheduling and dispatching technicians, processing work orders and billings, coordinating resources, and ensuring exceptional service and operational efficiency. DOE compensation and strong benefits are offered.