Service Dispatch & Customer Care Coordinator

RealREPP; Sterling (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Full health coverage

Generous PTO

Career growth opportunities

Job summary

RealREPP, a full-service recruiting firm, is seeking a Service Coordinator to provide administrative support to the Service Team and act as a key contact for customers, technicians, and internal departments.

The role involves scheduling and dispatching service technicians, processing work orders and billings, coordinating resources, and ensuring exceptional customer service and operational efficiency in a fast-paced environment.

Qualifications

• Proven experience in dispatching, admin, or customer service.
• Strong communication and customer-relations abilities.
• Proficiency with Excel and Word for reporting and docs.

Responsibilities

• Serve as primary contact for customers.
• Receive service calls and schedule service support.
• Assign and dispatch technicians based on needs and availability.
• Communicate ETAs and updates to customers.
• Manage work order docs and assist with invoicing.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Organizational skills

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

RealREPP, a full-service recruiting firm, is seeking a Service Coordinator to provide administrative support to the Service Team and act as a key contact for customers, technicians, and internal departments.

The role involves scheduling and dispatching service technicians, processing work orders and billings, coordinating resources, and ensuring exceptional customer service and operational efficiency in a fast-paced environment.