Service Operations Coordinator — Client Support & Admin

Rochester Midland Corporation; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Rochester Midland Corporation in New York, NY, is seeking a Service Operations Administrator to provide day-to-day support for the NYC area District Sales and Service team. The role handles customer communications via phone and email and performs a range of administrative duties in a fast-paced environment.

Responsibilities include certificate generation, billing, contract renewals, and collaboration with corporate support groups to resolve issues and maintain records.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Proficient in computer use and MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to organize daily workload by priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Generate certificates from work orders and distribute to customers and file records.
• Maintain and update the Certificate Billing Spreadsheet; manage billing for disinfection services outside of contract.
• Assist in onboarding new employees and distributing company property.
• Support contract renewals and proposals with attention to appearance, branding, and formatting.
• Interface with corporate support groups for problem resolution, inventory management, and record maintenance.
• Perform administrative tasks: work orders, filing, and data manipulation in spreadsheets.

Skills

Microsoft Office

Prioritization

Problem solving

Time management

Attention to detail

Education

High School Diploma

Associate/Bachelor preferred

Tools

S100 software

Job description

Rochester Midland Corporation in New York, NY, is seeking a Service Operations Administrator to provide day-to-day support for the NYC area District Sales and Service team. The role handles customer communications via phone and email and performs a range of administrative duties in a fast-paced environment.

Responsibilities include certificate generation, billing, contract renewals, and collaboration with corporate support groups to resolve issues and maintain records.