Service Operations Administrator

Rochester Midland Corporation; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Rochester Midland Corporation in New York, NY, is seeking a Service Operations Administrator to provide day-to-day support for the NYC area District Sales and Service team. The role handles customer communications via phone and email and performs a range of administrative duties in a fast-paced environment.

Responsibilities include certificate generation, billing, contract renewals, and collaboration with corporate support groups to resolve issues and maintain records.

Qualifications

• High School Diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Proficient in computer use and MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to organize daily workload by priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Generate certificates from work orders and distribute to customers and file records.
• Maintain and update the Certificate Billing Spreadsheet; manage billing for disinfection services outside of contract.
• Assist in onboarding new employees and distributing company property.
• Support contract renewals and proposals with attention to appearance, branding, and formatting.
• Interface with corporate support groups for problem resolution, inventory management, and record maintenance.
• Perform administrative tasks: work orders, filing, and data manipulation in spreadsheets.

Skills

Microsoft Office

Prioritization

Problem solving

Time management

Attention to detail

Education

High School Diploma

Associate/Bachelor preferred

Tools

S100 software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Operations Administrator

Full Time Clerical New York, NY, US

Salary Range: $20.00 To $25.00 Hourly

JOB SUMMARY:

The Service Operations Administrator provides day-to-day support for the NYC area District Sales and Service team. This role is responsible for several administrative tasks including direct customer communications via phone and email to support the customer base.

ESSENTIAL JOB FUNCTIONS

• Management of NYC Cooling tower Disinfection/Cleaning Certificate Process: Generate HyperHalogenation and CTC Certificates from completed WO to be distributed to Customer and internally for file records, Maintain and Update Certificate Billing Spreadsheet, manage billing process for Disinfection services outside of contract
• Special projects as requested for Divisional and Company Wide requirements
• S100 software administrator: maintain and update customer data, service route assignment, monthly service completion tracking, etc.
• Sales & Service Support: review and revise customer contract renewals and proposals for accuracy as it relates to appearance, brand, and formatting; direct follow-up on c ustomer related complaints and requests.
• Regular interface with corporate support groups for problem resolution, inventory management, supplier invoice processing and record maintenance (EX: Customer Service, Credit, Finance, Sales Support, Human Resources, Print shop, etc.)
• Administrative Tasks: Work order generation, filing, create and manipulate data in spreadsheets, NYC Metro record management
• Act as a liaison to partner between employees and water support
• Assist in onboarding new employees and closing out departing employes (uniform management, assist in distributing and collecting company property)

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

• High School Diploma or equivalent required
• Associate or bachelor’s degree preferred

EXPERIENCE/REQUIREMENTS:

• Proficient in the use of a computer and Microsoft Office Suite (Word, Excel, Outlook & PowerPoint.)
• Ability to work independently in the field office

SKILLS:

• Ability to organize a daily workload by priorities
• A proactive approach to problem-solving with strong decision-making skills
• Experience in office policies, practices, and procedures
• Must be able to meet deadlines in a fast-paced, quickly changing environment