Operations & Client Success Manager

All New York Process Servers Inc; City of Rochester (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

All New York Process Servers Inc is seeking an organized, detail-oriented Office Manager to oversee daily operations of a busy process serving agency in Rochester, NY. The role focuses on delivering exceptional client service, maintaining quality control, supporting staff, and moving cases efficiently from intake to completion.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and prioritizes accuracy and timeliness in a legal setting.

Qualifications

• 3+ years of office management or administrative experience.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and Google Workspace.
• Understanding of process serving is preferred.

Responsibilities

• Manage day-to-day office operations and workflow.
• Serve as the primary contact for clients, attorneys, and vendors.
• Oversee administrative staff and process servers to meet deadlines.
• Maintain procedures, quality control, and accurate records.
• Assist with invoicing, billing, reports, and special projects.

Skills

Organizational skills

Multitasking

Communication

Deadline management

Attention to detail

Customer service

Office software

Process serving understanding

Tools

Microsoft Office

Google Workspace

Web-based software

Job description

All New York Process Servers Inc is seeking an organized, detail-oriented Office Manager to oversee daily operations of a busy process serving agency in Rochester, NY. The role focuses on delivering exceptional client service, maintaining quality control, supporting staff, and moving cases efficiently from intake to completion.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and prioritizes accuracy and timeliness in a legal setting.