Customer Service & Operations Admin (On-Site, Rochester)

OGP – Optical Gaging Products; City of Rochester (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

401k

Tuition reimbursement

College scholarship programs

Annual discretionary bonuses

Employee referral bonus

EV charging on-site

Job summary

Quality Vision International Inc. is seeking a Customer Service Administrator in Rochester, NY, on-site, to deliver high-level support to customers, channel partners and internal teams.

The role involves handling inquiries, service tickets, orders, quotes, and escalations with strong attention to detail and teamwork. The position requires prior customer service or administrative experience, excellent communication skills, and proficiency in Microsoft Office 365.

Qualifications

• Associate’s degree in Business Administration, Accounting, or a related field preferred; equivalent work experience may be considered.
• Previous customer service, order management, or administrative experience required.
• Ability to work in a fast-paced, deadline-driven environment with multiple priorities.
• Strong verbal and written communication with customers, channel partners, and internal teams.
• Problem-solving and troubleshooting skills with effective issue elevation.
• Detail-oriented, process-driven with focus on accuracy and timely follow-up.
• Proficient in Microsoft Office 365 and able to learn company-specific software.
• Strong organizational and time-management skills; adaptability to changing priorities.

Responsibilities

• Answer phones to provide customer service; initiate callback escalations and dispatch calls.
• Direct inquiries to the Service Request Web Form to create tickets and assist customers.
• Enter and expedite parts orders, incidents, service orders, and quotations via ticket system.
• Dispatch tickets to appropriate queues and monitor for follow-up.
• Collaborate with Sales, Service, Planning, Purchasing, Manufacturing and other departments.
• Identify recurring issues and communicate opportunities for improvement to management.
• Handle difficult customer relations with empathy and professionalism.
• Support cross-training to ensure department-wide backup readiness.
• Document operating processes for training new personnel.
• Learn and apply international standards and QVI shipping, packaging, and customs procedures.

Skills

Customer service

Order management

Administrative skills

Communication

Problem solving

Attention to detail

Microsoft Office 365

Time management

Collaboration

Education

Associate degree or equivalent

Tools

Microsoft Office 365

Job description

Quality Vision International Inc. is seeking a Customer Service Administrator in Rochester, NY, on-site, to deliver high-level support to customers, channel partners and internal teams.

The role involves handling inquiries, service tickets, orders, quotes, and escalations with strong attention to detail and teamwork. The position requires prior customer service or administrative experience, excellent communication skills, and proficiency in Microsoft Office 365.