Service Operations Coordinator – Auto Dealership

L0105 Lithia Home Office; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Troy is seeking a Service Administrator to manage daily service department operations, coordinating work orders, billing, and customer inquiries to ensure efficient, high‑quality service delivery. This role bridges customers, technicians, and management, supporting CRM and records through accurate, timely data entry.

The position requires strong organization and communication, with proficiency in service management software and Excel, and a commitment to high standards of service.

Qualifications

• Strong ability to multitask, schedule, and manage high volumes of documentation.
• Excellent verbal and written communication with customers and teams.
• Experience with service management software, CRM systems, and Excel.

Responsibilities

• Work Order Management: Create, track, and close out customer work orders and repair tickets in collaboration with the Service Manager.
• Billing & Invoicing: Compile paperwork, price services, process invoices, and handle basic bookkeeping or purchase order tracking.
• Customer Relations: Greet clients, field incoming calls or emails, schedule appointments, and assist in resolving service-related complaints.
• Resource & Inventory Coordination: Track parts availability, order necessary supplies, and manage technician timesheets.
• Reporting & Documentation: Maintain detailed customer records, warranty claims, and service logs, often utilizing CRM software

Skills

Organization & Detail

Communication

Customer relations

Education

High School diploma or equivalent

Tools

Service management software

CRM systems

Excel

Job description

Subaru of Troy is seeking a Service Administrator to manage daily service department operations, coordinating work orders, billing, and customer inquiries to ensure efficient, high‑quality service delivery. This role bridges customers, technicians, and management, supporting CRM and records through accurate, timely data entry.

The position requires strong organization and communication, with proficiency in service management software and Excel, and a commitment to high standards of service.