Service Administrator

L0105 Lithia Home Office; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Troy is seeking a Service Administrator to manage daily service department operations, coordinating work orders, billing, and customer inquiries to ensure efficient, high‑quality service delivery. This role bridges customers, technicians, and management, supporting CRM and records through accurate, timely data entry.

The position requires strong organization and communication, with proficiency in service management software and Excel, and a commitment to high standards of service.

Qualifications

• Strong ability to multitask, schedule, and manage high volumes of documentation.
• Excellent verbal and written communication with customers and teams.
• Experience with service management software, CRM systems, and Excel.

Responsibilities

• Work Order Management: Create, track, and close out customer work orders and repair tickets in collaboration with the Service Manager.
• Billing & Invoicing: Compile paperwork, price services, process invoices, and handle basic bookkeeping or purchase order tracking.
• Customer Relations: Greet clients, field incoming calls or emails, schedule appointments, and assist in resolving service-related complaints.
• Resource & Inventory Coordination: Track parts availability, order necessary supplies, and manage technician timesheets.
• Reporting & Documentation: Maintain detailed customer records, warranty claims, and service logs, often utilizing CRM software

Skills

Organization & Detail

Communication

Customer relations

Education

High School diploma or equivalent

Tools

Service management software

CRM systems

Excel

Job description

Dealership:

L0751 Subaru of Troy

Subaru of Troy

NOW HIRING: Service Administrator!

Subaru of Troy is looking for motivated and experienced administrative professionals to add to the team! A Service Administrator oversees and coordinates the daily operations of a service department. They bridge the gap between customers, field technicians, and management by managing work orders, billing, and customer inquiries to ensure efficient, high-quality service delivery, APPLY TODAY!

Subaru of Troy is a part of the Lithia & Driveway family of over 300 dealerships across the nation, and we are dedicated to_Earning customers for life – Taking personal ownership – Improving constantly and Having fun!_If you are an administrative professional who shares these goals, we want to talk to you!

Responsibilities:

• Work Order Management: Create, track, and close out customer work orders and repair tickets in collaboration with the Service Manager.
• Billing & Invoicing: Compile paperwork, price services, process invoices, and handle basic bookkeeping or purchase order tracking.
• Customer Relations: Greet clients, field incoming calls or emails, schedule appointments, and assist in resolving service-related complaints.
• Resource & Inventory Coordination: Track parts availability, order necessary supplies, and manage technician timesheets.
• Reporting & Documentation: Maintain detailed customer records, warranty claims, and service logs, often utilizing CRM software

Qualifications:

• Organization & Detail: Strong ability to multitask, schedule, and manage high volumes of documentation.
• Communication: Excellent verbal and written skills for handling customer complaints and liaising with technical teams.
• Technical Proficiency: Experience with service management software, CRM systems, and spreadsheet programs like Excel

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Est. Hourly Earnings ranges from $18.00-$24.00
Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc.
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.