Service Advisor

Myers Auto Group; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Subaru South Tampa is seeking a customer-focused Service Advisor to greet customers, document vehicle issues, and communicate repair plans clearly. You will work with technicians and the parts department to deliver accurate estimates and timely service.

Ideal candidates will have strong communication, sales skills, and the ability to explain technical details to customers, while maintaining high levels of customer satisfaction in a fast-paced dealership environment.

Qualifications

• High school diploma and clean driving record required.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to explain technical details to customers and translate service needs into clear actions.
• Proven salesmanship and ability to recommend services benefiting customer and shop.

Responsibilities

• Greet customers and document vehicle issues accurately.
• Provide clear estimates for labor, parts, and repairs.
• Coordinate with technicians and parts department to ensure timely service.
• Maintain accurate service records and verify warranties.
• Follow up with customers to ensure satisfaction and ongoing relationships.

Skills

Communication skills

Customer service

Technical knowledge

Salesmanship

Problem solving

Organizational skills

Computer proficiency

Physical stamina

Driver's license

Age 18+

Background check

Education

High School diploma

Tools

CDK

X-time

Reynolds and Reynolds

Job description

Job DetailsJob Location: Subaru South Tampa - Tampa, FL 33634Position Type: Full TimeEducation Level: High SchoolSalary Range: $70,000.00 - $90,000.00 Base+Commission/yearJob Shift: AnyJob Category: AutomotiveSubaru South Tampa is looking for a customer focused, Service Advisor!

Key Responsibilities and Duties

Customer Interaction:

• Greet customers in a friendly and timely manner.
• Listen to and accurately document the customer's description of their vehicle's problems and service needs.
• Answer customer questions about services, repairs, and pricing.
• Keep customers updated on the status of their vehicle's repair, including any changes to the estimate or timeline.
• Handle customer complaints and resolve issues professionally and effectively.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.

Service and Repair Management:

• Conduct an initial visual inspection or test drive to help confirm the customer's concerns.
• Act as a liaison between the customer and the automotive technicians, translating technical issues into easy-to-understand language.
• Create detailed and accurate repair orders (RO) that outline the customer's concerns and the required services.
• Provide clear and accurate cost estimates for labor, parts, and supplies.
• Obtain the customer's signature on the repair order and get approval for any additional work.
• Advise customers on necessary routine maintenance and other services based on the vehicle's history and manufacturer recommendations.
• Coordinate with the parts department to ensure necessary parts are available.

Administrative and Operational Tasks:

• Schedule service appointments and manage the service workflow to optimize technician productivity and minimize customer wait times.
• Process payments and handle billing inquiries.
• Maintain accurate customer and vehicle service records.
• Verify warranty and service contract coverage.
• Ensure all vehicles are parked and secured properly after service.
• Keep the work area clean and organized.

Qualifications Required Skills and Qualifications

• Communication Skills: Exceptional verbal and written communication is crucial for interacting with both customers and technicians.
• Customer Service: A friendly, professional demeanor and a strong commitment to customer satisfaction.
• Technical Knowledge: A foundational understanding of automotive systems, diagnostics, and repairs is essential to effectively communicate with technicians and customers.
• Salesmanship: The ability to recommend and sell services and products that benefit the customer and the business.
• Problem-Solving: The ability to quickly identify and resolve issues, especially when dealing with dissatisfied customers.
• Organizational Skills: Excellent multitasking and time-management abilities to juggle appointments, repairs, and customer communication in a fast-paced environment.
• Computer Proficiency: Experience with automotive software, CDK, X-time, and Reynolds and Reynolds preferred.
• Physical Requirements: Ability to stand, walk, and work in a fast-paced environment.
• A valid driver's license with a clean driving record is required.
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screening (background & drug test)

EOE/DFWP