Automotive Service Administrator: Customer-Driven Ops & Growth

Group 1 Automotive, Inc.; Danvers (MA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job summary

IRA SUBARU OF DANVERS, part of Group 1 Automotive, is seeking a qualified Automotive Service Administrator to join our service team in Danvers, MA. The role supports service operations, bookings, timekeeping, and customer interactions to ensure a smooth workflow.

We offer competitive pay ($25.00–$30.00 per hour), a comprehensive benefits package, and opportunities for career growth within a Fortune 500 automotive retailer committed to integrity and teamwork.

Qualifications

• At least 1 year of sales, service, or accounting in the Automotive industry experience required.
• ADP/CDK experience a plus
• Confidence in your ability to be successful.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Self-starter and self-motivated.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Responsibilities

• ADP/ CDK Booking and timekeeping for servicedepartment
• Meet and greet service customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co‑workers and vendors.

Skills

Customer service

Communication

Self-motivation

Professionalism

Work ethic

Teamwork

Education

High school diploma or equivalent

Tools

ADP/CDK

Job description

IRA SUBARU OF DANVERS, part of Group 1 Automotive, is seeking a qualified Automotive Service Administrator to join our service team in Danvers, MA. The role supports service operations, bookings, timekeeping, and customer interactions to ensure a smooth workflow.

We offer competitive pay ($25.00–$30.00 per hour), a comprehensive benefits package, and opportunities for career growth within a Fortune 500 automotive retailer committed to integrity and teamwork.