Service & Operations Coordinator

Morris Midwest; Racine (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Vacation 3+ weeks

Holidays

401(k) plan

Tuition reimbursement

Employee events & EAP

Job summary

Morris Group, Inc. seeks a Service Administrator to provide administrative and customer service support for the Service team.

You will coordinate cases, parts requests, invoicing, quotations, and installation activities while maintaining accurate documentation and cross-department collaboration. You will help ensure customer commitments are completed as planned, while supporting reception, show preparations, and office organization.

Qualifications

• Strong organizational skills and attention to detail.
• Clear verbal and written communication with a professional, customer-focused approach.
• Ability to maintain accurate records, process invoices and documentation, and coordinate schedules and travel arrangements.
• Comfort using computer systems to manage service cases, parts requests, and administrative records; willingness to learn Chatter and company systems.
• Ability to work collaboratively across departments, take ownership of issues, and adapt to changing priorities.
• Willingness to learn machine tool product lines, service processes, and installation requirements.

Responsibilities

• Assist with reviewing, setting up, and merging incoming service cases; follow up with customers on open cases.
• Process service and engineering invoices accurately and in a timely manner.
• Process service-related parts requests through Chatter, follow up on their status, and provide updates to customers.
• Assist with preparing quotations for field service and preventive maintenance.
• Assist with confirming installation readiness, including power, air, and oil requirements.
• Assist with coordinating accessory installation schedules, including bar feeds and Caron equipment.
• Assist with processing builder documentation, including installation reports and warranty paperwork.
• Coordinate travel for Service team members as needed and participate in core meetings.
• Take ownership of customer concerns and coordinate with other departments to ensure commitments are executed as planned.
• Maintain basic knowledge of the product lines represented and adhere to company policies, procedures, and business ethics; support their communication and implementation within the team.
• Provide customer reception assistance and support preparation for shows and open houses.
• Provide backup support to the Parts group and assist with office organization and cleaning as needed.

Skills

Strong organizational skills

Clear verbal and written communication

Documentation and records management

Computer systems familiarity

Cross-department collaboration

Willingness to learn Chatter

Tools

Chatter

Job description

Morris Group, Inc. seeks a Service Administrator to provide administrative and customer service support for the Service team.

You will coordinate cases, parts requests, invoicing, quotations, and installation activities while maintaining accurate documentation and cross-department collaboration. You will help ensure customer commitments are completed as planned, while supporting reception, show preparations, and office organization.