Service & Logistics Administrator

Dmg-Mori-Usa,-Inc; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

DMG MORI USA, Inc. is seeking a Service Administrator to support the South region in Houston, TX. The role coordinates service engineers and logistics, processes installation reports, and handles parts orders on a global scale while communicating closely with customers and vendors.

This full-time, on-site position requires 2+ years of relevant experience, proficiency with SAP or Baan, and strong organizational skills to thrive in a fast-paced service office environment.

Qualifications

• Bachelor’s Degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint Skills.
• Experience working in a field service office environment.
• Exceptional organization skills and flexibility working in a fast-paced setting.
• Experience with SAP, Baan, or similar ERP systems.

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes.
• Communicate directly with the customer on Service calls.
• Weekly processing of installation reports.
• Process warranty parts orders to support field service requirements.
• Responsible for ordering parts domestically and internationally.
• Manage shipping arrangements for service tooling and return of defective parts from customers.
• Assist in machine logistics; invoicing and vendor orders when needed.
• Other duties as assigned.

Skills

Organization skills

Flexibility

Customer communication

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SAP

Baan

Job description

DMG MORI USA, Inc. is seeking a Service Administrator to support the South region in Houston, TX. The role coordinates service engineers and logistics, processes installation reports, and handles parts orders on a global scale while communicating closely with customers and vendors.

This full-time, on-site position requires 2+ years of relevant experience, proficiency with SAP or Baan, and strong organizational skills to thrive in a fast-paced service office environment.