Service Coordinator & Admin Specialist

Morris Midwest; Waukesha (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits

Paid vacation

Company holidays

401(k) retirement plan with companycon

Tuition reimbursement

Employee events and perks

Employee Assistance Program

Job summary

Morris Midwest, a division of Morris Group, Inc., is seeking a Service Administrator to support the Service team with case coordination, invoicing, quotations and installation activities. You will maintain documentation, keep customers informed, and collaborate across departments to meet commitments.

Open for discussion salary and benefits; you will help coordinate travel, respond to customer inquiries, and contribute to a seamless service workflow while upholding company policies and ethics.

Qualifications

• Strong organizational skills with attention to detail and ability to manage multiple requests.
• Clear verbal and written communication with a professional, customer-focused approach.
• Ability to maintain accurate records, process invoices and documentation, and coordinate schedules.

Responsibilities

• Assist with reviewing, setting up, and merging incoming service cases; follow up with customers on open cases.
• Process service and engineering invoices accurately and in a timely manner.
• Process service-related parts requests through Chatter, follow up on status, and provide updates to customers.
• Assist with preparing quotations for field service and preventive maintenance.
• Assist with confirming installation readiness, including power, air, and oil requirements.
• Coordinate travel for Service team members and participate in core meetings.
• Take ownership of customer concerns and coordinate with other departments to ensure commitments are executed.
• Maintain knowledge of product lines and adhere to policies; support communication within the team.
• Provide customer reception assistance and support shows/open houses.
• Provide backup support to the Parts group and assist with office organization and cleaning.

Skills

Strong organizational skills

Clear verbal and written communication

Accurate records management

Customer-focused approach

Team collaboration

Willingness to learn Chatter

Tools

Chatter

Job description

Morris Midwest, a division of Morris Group, Inc., is seeking a Service Administrator to support the Service team with case coordination, invoicing, quotations and installation activities. You will maintain documentation, keep customers informed, and collaborate across departments to meet commitments.

Open for discussion salary and benefits; you will help coordinate travel, respond to customer inquiries, and contribute to a seamless service workflow while upholding company policies and ethics.