Service Administrator & Client Support

Morris Midwest; Milwaukee (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits including vision and/d

3+ Weeks’ Vacation to Start

10 Company Paid Holidays

401(k) retirement plan with company

Tuition reimbursement

Employee appreciation events and perks

Employee Assistance Program

Job summary

Morris Midwest, a division of Morris Group, Inc., is seeking a Service Administrator to provide administrative and customer service support to the Service team. You will coordinate cases, invoices, quotations, and installation activities, maintaining documentation and updating customers across departments.

The role involves processing service-related invoices and parts requests, coordinating travel, and supporting the Parts group.

Qualifications

• Strong organizational skills and attention to detail.
• Clear verbal and written communication skills and a professional, customer-focused approach.
• Ability to maintain accurate records, process invoices and documentation, and coordinate schedules and travel arrangements.
• Willingness to learn machine tool product lines, service processes, and installation requirements.
• Ability to work collaboratively across departments and take ownership of issues.

Responsibilities

• Assist with reviewing, setting up, and merging incoming service cases; follow up with customers on open cases.
• Process service and engineering invoices accurately and in a timely manner.
• Process service-related parts requests through Chatter, follow up on their status, and provide updates to customers.
• Assist with preparing quotations for field service and preventive maintenance.
• Assist with confirming installation readiness, including power, air, and oil requirements.
• Coordinate travel for Service team members as needed and participate in core meetings.
• Take ownership of customer concerns and coordinate with other departments to ensure commitments are executed as planned.
• Provide backup support to the Parts group and assist with office organization and cleaning as needed.

Skills

Organizational skills

Communication skills

Record-keeping

Cross-department coordination

Education

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Tools

Chatter

Job description

Morris Midwest, a division of Morris Group, Inc., is seeking a Service Administrator to provide administrative and customer service support to the Service team. You will coordinate cases, invoices, quotations, and installation activities, maintaining documentation and updating customers across departments.

The role involves processing service-related invoices and parts requests, coordinating travel, and supporting the Parts group.