Service Logistics & Scheduling Specialist

Dmg Mori Usa, Inc; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

DMG MORI USA, Inc. in Houston, TX is seeking a Service Administrator to support the service team at the Technical Center.

The role involves coordinating with the service coordinator, service engineers and application engineers, processing orders, scheduling service calls, and managing shipments and logistics for customers and vendors. You will handle purchasing, invoicing, warranty parts, and domestic and international parts ordering while maintaining strong organization in a fast-paced office

Qualifications

• Bachelor’s degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint skills.
• Experience working in a field service office environment.

Responsibilities

• Functions and reports physically in the office.
• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes.
• Communicate directly with the customer on Service calls.
• Weekly processing of installation reports.
• Process warranty parts orders to support field service requirements.
• Responsible for ordering parts domestically and internationally.
• Manage shipping arrangements for service tooling and return of defective parts from customers.
• Assist in machine logistics; invoicing and vendor orders when needed.
• Other duties as assigned.

Skills

MS Word

MS Excel

PowerPoint

SAP

Baan

Education

Bachelor's Degree preferred

Tools

SAP

Baan

Job description

DMG MORI USA, Inc. in Houston, TX is seeking a Service Administrator to support the service team at the Technical Center.

The role involves coordinating with the service coordinator, service engineers and application engineers, processing orders, scheduling service calls, and managing shipments and logistics for customers and vendors. You will handle purchasing, invoicing, warranty parts, and domestic and international parts ordering while maintaining strong organization in a fast-paced office