Service Operations Specialist

Automatic Data Processing, Inc.; Harrisburg (NC); On-site; USD 55,000 - 65,000; Full time

Job summary

Morrison Millwork in Harrisburg, NC is seeking a Service Operations Coordinator to manage daily scheduling, customer communications, documentation, parts coordination, and admin processes. You will support the Service Manager by organizing service requests from initiation to completion, tracking with Smartsheet, BisTrack, and other systems, and ensuring timely updates and accurate records.

The role emphasizes KPI reporting, warranty/billing support, and ongoing process improvements to enhance

Qualifications

• High School diploma or equivalent.
• 2+ years of experience in operations coordination, scheduling, customer service coordination, construction administration, or a related field.
• Strong organizational and time-management skills with the ability to manage multiple projects and changing priorities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite or similar business software
• Experience coordinating schedules, work orders, materials, or field personnel
• Ability to learn and effectively utilize Jobber, Smartsheet, BisTrack, and other operational systems
• Strong attention to detail and accuracy in documentation
• Ability to work effectively in a fast-paced construction or field-based environment.

Responsibilities

• Log and log service requests via multiple channels (phone, email, web forms, handoff).
• Maintain the master service schedule in Smartsheet.
• Assign technicians based on skill, location, and workload.
• Communicate daily schedules to technicians and track job completion; reschedule as needed.
• Maintain digital job folders and weekly KPI reporting.
• Prepare and process service invoices and warranty claims.

Skills

Project coordination

Communication

Attention to detail

Problem solving

Prioritization

Reporting

Scheduling software

Accountability

Adaptability

Continuous improvement

Education

High School diploma

Associate/Bachelor degree preferred

Tools

Jobber

Smartsheet

BisTrack

Microsoft Office

Job description

Morrison Millwork in Harrisburg, NC is seeking a Service Operations Coordinator to manage daily scheduling, customer communications, documentation, parts coordination, and admin processes. You will support the Service Manager by organizing service requests from initiation to completion, tracking with Smartsheet, BisTrack, and other systems, and ensuring timely updates and accurate records.

The role emphasizes KPI reporting, warranty/billing support, and ongoing process improvements to enhance