Service Operations Coordinator

Elliott-Lewis Corporation; Nazareth (Northampton County); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Retirement Plan with company max

Two weeks’ vacation first year

Sick Pay

Medical / Health Insurance Plans

Dental coverage

Life insurance options

Disability insurance options

Descripción de la vacante

Elliott-Lewis Corporation is seeking an Office Administrative Coordinator to join our office team. The Office Administrative Coordinator supports daily service operations by serving as a consistent point of contact for customers, technicians, and internal teams.

This position helps coordinate scheduling and dispatch, customer communication, purchasing, and administrative follow-up to keep work organized and moving efficiently.

Formación

• Strong organization and ability to prioritize multiple requests.
• Professional telephone etiquette and customer service skills.
• Clear written and verbal communication across teams.
• Attention to detail and quick learning of service processes.

Responsabilidades

• Schedule service appointments and preventive maintenance visits, and coordinate technician availability.
• Answer calls, respond to inquiries, and direct requests to the right team.
• Process new customer intakes and maintain accurate customer records.
• Coordinate COI requests and ensure documentation is provided to the appropriate parties.
• Support sales and service with customer information, appointments, documentation, and follow‑up.
• Order, track, and coordinate delivery of parts and equipment with vendors.
• Assist with dispatch scheduling and communicate status to customers, technicians, and management.
• Maintain service records and follow-up on outstanding items.
• Handle invoices and daily administrative tasks as assigned.

Conocimientos

Organization

Time management

Customer service

Communication

Herramientas

Microsoft Dynamics GP (Great Plains)

Descripción del empleo

Elliott-Lewis Corporation is seeking an Office Administrative Coordinator to join our office team. The Office Administrative Coordinator supports daily service operations by serving as a consistent point of contact for customers, technicians, and internal teams.

This position helps coordinate scheduling and dispatch, customer communication, purchasing, and administrative follow-up to keep work organized and moving efficiently.