Service Operations Coordinator

THOMPSON MACHINERY; Memphis (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Thompson Machinery in Memphis, TN, is seeking a Service Operations Support professional to assist the Service Department with documentation, scheduling, and warranty processing. You will interact with internal teams and external partners to keep service operations efficient and accurate.

The role requires strong organization, reliable data entry, and clear communication. You’ll help produce reports, manage work orders, and support on-time service delivery while upholding safety and company

Qualifications

• High School Diploma required; 3+ years relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers and fax.
• Able to communicate effectively with customers, co-workers, vendors and managers.
• Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
• Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
• Maintain a good attendance record.

Responsibilities

• Coordinate internal documentation with various departments.
• Maintain effective work, vacation and training schedules for assigned staff.
• Prepare & distribute reports or analysis to departments/supervisors for assigned operational unit.
• Perform data entry for assigned operational unit.
• Process repair shop parts orders and/or returns.
• Open, perform maintenance on work orders and segments.
• Enter labor on work orders.
• Review and process warranty documentation for assigned operational unit.

Skills

Effective communication

Team oriented

Sense of urgency

Good attendance

Self-initiative

Education

High School Diploma

Tools

Office equipment

Job description

Thompson Machinery in Memphis, TN, is seeking a Service Operations Support professional to assist the Service Department with documentation, scheduling, and warranty processing. You will interact with internal teams and external partners to keep service operations efficient and accurate.

The role requires strong organization, reliable data entry, and clear communication. You’ll help produce reports, manage work orders, and support on-time service delivery while upholding safety and company