Technical Diagnostics & Support Specialist

Thompson Machinery; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

No-cost medical plan

Vision & dental insurance

Disability insurance

401k matching

Profit Sharing

8 paid holidays

Job summary

Thompson Machinery in Tennessee is seeking a Technical Communicator to provide direct technical support to service technicians across our Thompson territory. You will research issues, interpret service information, and deliver efficient repair solutions via phone and written communication.

You will also develop and share technical resources to improve troubleshooting and repair accuracy. Based in La Vergne or Memphis, TN, you will collaborate with the Technical Training team on new technologies

Qualifications

• High school diploma or equivalent.
• 3–5 years of relevant experience preferred (heavy equipment, power systems, or related technical field).
• Strong knowledge of Caterpillar equipment repair and troubleshooting.
• Experience with failure analysis methods and diagnostic processes.
• Ability to interpret schematics, diagrams, and technical documentation.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to train, mentor, and coach technicians effectively.
• Strong organizational skills and ability to manage multiple priorities.
• Travel to company stores and customer sites as needed to support advanced troubleshooting efforts.

Responsibilities

• Provide direct technical support to service technicians via phone, email, and written communication.
• Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources.
• Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions.
• Perform and communicate failure analysis findings on components and systems.
• Troubleshoot and evaluate customer and company equipment for repair solutions.
• Interpret technical diagrams, components, and system operations.
• Maintain familiarity with Caterpillar service publications, updates, and technical bulletins.
• Partner with the Technical Training team on new technologies and equipment updates.
• Support training and mentorship of technicians and customers as needed.
• Maintain and organize technical support resources for ongoing reference.
• Work independently across multiple projects while adapting to changing priorities.

Skills

Equipment repair

Troubleshooting

Diagnostics

Schematics interpretation

MS Office

Communication

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

Thompson Machinery in Tennessee is seeking a Technical Communicator to provide direct technical support to service technicians across our Thompson territory. You will research issues, interpret service information, and deliver efficient repair solutions via phone and written communication.

You will also develop and share technical resources to improve troubleshooting and repair accuracy. Based in La Vergne or Memphis, TN, you will collaborate with the Technical Training team on new technologies