Sales Support Specialist

THOMPSON MACHINERY; Jackson (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Various medical plan options

Vision and dental insurance

Employer-paid short-term and long-term disability insurance

401k matching

Paid time off up to 15 days annually

Job summary

THOMPSON MACHINERY is looking for a Sales Support Specialist in Jackson, TN to provide administrative support to their Sales team. The role involves creating sales agreements, managing inventory, and assisting with customer invoicing. Candidates should have a High School Diploma and three years of relevant experience.

The position offers benefits such as medical plans, paid time off, and tool purchase assistance. This opportunity is perfect for those wanting to grow with a reputable company.

Qualifications

• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Able to communicate effectively with customers, co-workers, and managers.

Responsibilities

• Provide administrative support to dealership Sales staff members.
• Create sales agreements and shipping documents for transport of equipment.
• Assist Territory Sales Representatives with sales transaction paperwork.

Skills

Customer service excellence

Proficiency in standard office equipment

Effective communication

Education

High School Diploma (or equivalent)

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Sales Support Specialist position is responsible for providing administrative support to dealership Sales staff members with the coordination and processing of equipment sales. The positions will work closely with Sales Operations on sales transactions and records, warranty enrollment, and customer billing processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create sales agreements and shipping documents for transport of equipment
• Assists in preparation and distribution of business documents, reports and sales and marketing documentation for analysis
• In office, M-F (8 am – 5 pm)
• Inventory management of equipment at Thompson Machinery or other locations
• Gather materials and process sales transactions, interacting with Accounting Department for customer invoicing
• Assist Territory Sales Representatives with sales transaction paperwork, customer history, etc.
• Use the Dealer’s business system to extract customer and equipment information
• Prepare written reports and recommendations as required by the Dealership
• Communicate verbal recommendations as required by the Dealership

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

• Occasionally lifting 25 – 30 lbs
• Frequent hand use for typing, phone, materials, and tasks
• Work outdoors with safety PPE required
• Other assigned duties
• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers, and fax.
• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Demonstrate proficiency in providing excellence in customer service and representing Thompson Machinery in a professional manner.
• Must maintain confidentiality of sensitive corporate information.
• Functions effectively in a team-oriented, collaborative environment.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well‑being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

The Basics

• Various medical plan options, including a no‑cost option
• Vision and dental insurance
• Employer‑paid short‑term and long‑term disability insurance
• 401k matching
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service

What Sets Us Apart

• Exposure to world‑class CAT training and development
• Tool Purchase Assistance to buy high‑quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer.

Listing is current as of Jul 04, 2026 02:45 PM