Service Admin & Warranty Coordinator

Titan Machinery, Inc.; Rogers (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA

Paid Holidays

PTO

401(k) with company matching

Pregnancy-related leave

Life Insurance

Volunteer hours

Performance incentives

Team Titan

Job summary

Titan Machinery in Rogers, MN is seeking a Service Administrator to manage work orders, warranty claims, and communications within the service department. You will support proactive scheduling and customer satisfaction through accurate documentation and responsive service.

The role emphasizes attention to detail, strong Excel/Word/Outlook skills, and the ability to work independently in a fast-paced, community-focused environment with growth opportunities.

Qualifications

• 1+ years of related experience or related education/training.
• Proficient with Excel, Word, Outlook and ability to learn new systems quickly.
• Keen attention to detail, initiative, and ability to work independently.
• Exceptional documentation and communication abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor warranty status to support proactive maintenance, and help maintain the service department and assets for efficient store operations.

Skills

Excel

Word

Outlook

Attention to detail

Documentation

Communication skills

Education

Related education/training

Job description

Titan Machinery in Rogers, MN is seeking a Service Administrator to manage work orders, warranty claims, and communications within the service department. You will support proactive scheduling and customer satisfaction through accurate documentation and responsive service.

The role emphasizes attention to detail, strong Excel/Word/Outlook skills, and the ability to work independently in a fast-paced, community-focused environment with growth opportunities.