Service Operations Coordinator

Dobbs Equipment; Lutz (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Dobbs Equipment in Lutz, FL is seeking a Service Administrator to support the Service Department with customer service, work-order coordination, and updates on repairs and reconditioning of equipment. The role includes daily shop operations, field service coordination, and timely delivery or pickup of equipment.

The ideal candidate will have strong communication, organizational, and computer skills, with experience in heavy equipment service or related mechanical work, and a commitment to safety

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Responsibilities

• Handle phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims and adjusting work procedures to meet schedules and deadlines.
• Supervises all shop activities when Service Manager is away from Branch.

Skills

Driver's license

Customer service

Organizational skills

Communication skills

Computer skills

Mathematical skills

Problem solving

Education

High school diploma or equivalent

2-year degree in related field (preferred)

Tools

General software proficiency

Job description

Dobbs Equipment in Lutz, FL is seeking a Service Administrator to support the Service Department with customer service, work-order coordination, and updates on repairs and reconditioning of equipment. The role includes daily shop operations, field service coordination, and timely delivery or pickup of equipment.

The ideal candidate will have strong communication, organizational, and computer skills, with experience in heavy equipment service or related mechanical work, and a commitment to safety