Global Service Delivery Coordinator – Offnet Deployment

Jobtailor; Colorado; On-site; USD 42,000 - 63,000; Full time

Job summary

Jobtailor in Colorado is seeking an Order Coordinator to coordinate, verify, and correct customer orders within service level agreements, ensuring accuracy and timeliness across locations.

You will collaborate with senior sales colleagues to process orders efficiently, assist with incubation of new products, support strategic accounts, manage escalations with technical support, and drive process improvements.

Qualifications

• High School Diploma or GED is required.
• 5–7 years of relevant work experience.
• Excel proficiency required.
• Experience with Orion and Smartsheets is a plus.
• Regular, consistent, and punctual attendance.
• Ability to work nights and weekends.
• Ability to work variable schedules and overtime as necessary.

Responsibilities

• Coordinate, verify, and correct customer orders within service level agreements
• Collaborate with senior sales colleagues to process customer orders accurately and efficiently
• Assist with incubation of new products during early-phase introduction
• Support strategic accounts and maintain high-level customer relationships
• Work with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
• Provide order support across various customer channels
• Oversee contract compliance, execute approvals, and ensure service validation with customers
• Navigate complex systems to build, track, and monitor multi-location customer orders
• Identify and implement process improvements
• Perform other assigned duties and responsibilities

Skills

Order Coordination

Customer Relationship Management

Process Improvement

Data Analysis

Collaboration

Communication

Adaptability

Education

High School Diploma

GED

Tools

Excel

Orion

Smartsheets

Job description

• Coordinate, verify, and correct customer orders within service level agreements
• Collaborate with senior sales colleagues to process customer orders accurately and efficiently
• Assist with incubation of new products during early-phase introduction
• Support strategic accounts and maintain high-level customer relationships
• Work with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
• Provide order support across various customer channels
• Oversee contract compliance, execute approvals, and ensure service validation with customers
• Navigate complex systems to build, track, and monitor multi-location customer orders
• Identify and implement process improvements
• Perform other assigned duties and responsibilities

Requirements

• High School Diploma / GED
• 5–7 years of relevant work experience
• Experience with Excel is required
• Experience with Orion and Smartsheets is a plus
• Regular, consistent, and punctual attendance
• Ability to work nights and weekends
• Ability to work variable schedules and overtime as necessary
• Adaptability
• Collaboration
• Communication

Core Competencies

Demonstrates expertise in order coordination and customer relationship management, with a strong focus on process improvement and compliance. Proficient in utilizing tools like Excel, Orion, and Smartsheets to enhance operational efficiency.

Highest-signal resume keywords

• Order Coordination
• Customer Relationship Management
• Process Improvement
• Excel Proficiency
• Contract Compliance

ATS Optimization Keywords

Hard Skills

• Order Processing
• Data Analysis
• Service Level Agreements
• Multi-Location Order Management
• Technical Support Collaboration

Soft Skills

• Adaptability
• Collaboration
• Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Orders
• Service Validation
• Escalation Management
• Strategic Accounts
• Process Execution

Tools & Technologies

• Excel
• Orion
• Smartsheets