Service Operations Coordinator

Jobtailor; Alabama; On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor in Alabama is seeking a detail-oriented Service Operations Coordinator to support the repair process, manage SAP repair orders, and coordinate parts and invoicing.

You will interact with Management, Sales, Supervisors and Technicians, ensuring excellent customer service, timely follow-ups, and accurate scheduling of repairs.

Qualifications

• Proficient in MS Word and Excel.
• Well Organized.
• Customer service mindset.
• 2+ years of progressive and successful customer service experience.
• High School education or equivalent.

Responsibilities

• Provide specialized support to the Service Business tendered repair process.
• Booking secured Quoted Repair orders in SAP.
• Initiate invoice down payments.
• Requisition parts.
• Follow-up with customers.
• Coordinate with Operations and customers to schedule planned repairs.
• Interact with General Manager, Salespeople, Supervisors and Technicians.

Skills

SAP Proficiency

Customer Service Experience

MS Word Proficiency

MS Excel Proficiency

Organizational Skills

Education

High School education or equivalent

Tools

SAP

Invoicing

Repair Order Management

Parts Requisition

Job description

• Provide specialized support to the Service Business tendered repair process
• Booking secured Quoted Repair orders in SAP
• Initiate invoice down payments
• Requisition parts
• Follow-up with customers
• Coordinate with Operations and customers to schedule planned repairs
• Interact with General Manager, Salespeople, Supervisors and Technicians

Requirements

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset
• 2+ years of progressive and successful customer service experience
• High School education or equivalent

Core Competencies

Demonstrates expertise in customer service and operational coordination, with proficiency in SAP for managing repair orders and invoicing. Strong organizational skills and effective communication with diverse stakeholders are essential.

Highest-signal resume keywords

• SAP Proficiency
• Customer Service Experience
• MS Word Proficiency
• MS Excel Proficiency
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• SAP
• Invoicing
• Repair Order Management
• Parts Requisition

Soft Skills

• Customer Service Mindset
• Well Organized

Industry Keywords

• Service Business
• Repair Process
• Customer Follow-Up
• Operations Coordination

Tools & Technologies

• MS Word
• MS Excel