Service Operations Coordinator

AppleOne Employment Services; El Monte (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

AppleOne Employment Services is seeking a detail-oriented Service Administrator in City of Industry, CA. You will coordinate communication between customers, technicians, and service teams, manage work orders, and assist dispatch with scheduling while maintaining accurate records.

The role emphasizes administrative and customer service skills, with hands-on training and room to grow within service operations in a supportive team environment.

Qualifications

• 1 to 2 years of related administrative, customer service, service coordination, or client care experience.
• Proficient with Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.
• Excellent attention to detail with strong follow-through on tasks.
• Ability to manage multiple priorities in a fast-paced service environment.

Responsibilities

• Communicate with customers, technicians, and internal service teams regarding pending, ongoing, and completed service jobs.
• Audit MSP work orders for last labor date and provide timely updates to customers on current repair status.
• Create work orders within the PM scheduling system and assist dispatch with assigning jobs.
• Support department administration by updating and managing information across multiple systems.
• Assist with processing warranty and fleet packets, aged work in process, and related service documentation.
• Answer customer calls and perform additional service-related tasks as assigned.

Skills

Customer communication

Service coordination

Dispatch scheduling

Warranty processing

WIP follow-up

Microsoft Excel

Microsoft Word

Tools

Work order systems

PM scheduling system

Job description

AppleOne Employment Services is seeking a detail-oriented Service Administrator in City of Industry, CA. You will coordinate communication between customers, technicians, and service teams, manage work orders, and assist dispatch with scheduling while maintaining accurate records.

The role emphasizes administrative and customer service skills, with hands-on training and room to grow within service operations in a supportive team environment.