Service Scheduler & Admin Coordinator

West Coast Energy Systems LLC; Delaware; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life, long-term disability

Accrued paid time off

8 paid holidays

401(k) retirement benefits

Job summary

Energy Systems is seeking a Service Coordinator to manage work orders, answer service calls, and schedule field technicians. The role supports the service department by quoting repairs, invoicing jobs, and coordinating overall administrative flow with a focus on customer service.

Ideal candidates have 2+ years in service-administration, strong computer skills, and the ability to work under pressure. Growth opportunities and benefits are provided by the company.

Qualifications

• HS Diploma or equivalent required.
• 2 years of administrative experience in a service-related business.
• 2 years scheduling field technicians and/or customer service.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Strong time management and interpersonal skills with internal and external customers.

Responsibilities

• Create work orders and answer incoming service calls.
• Assist with scheduling of technicians and managing the job calendar.
• Quote recommended service repairs and monitor GP goals.
• Process completed work orders and invoices for service jobs.
• Support parts and sales departments to ensure excellent customer service.

Skills

Time management

Interpersonal skills

Customer service

Administrative support

Education

HS Diploma or equivalent

Associate degree or equivalent

Tools

MS Office

Phone systems

Job description

Energy Systems is seeking a Service Coordinator to manage work orders, answer service calls, and schedule field technicians. The role supports the service department by quoting repairs, invoicing jobs, and coordinating overall administrative flow with a focus on customer service.

Ideal candidates have 2+ years in service-administration, strong computer skills, and the ability to work under pressure. Growth opportunities and benefits are provided by the company.