Field Operations Coordinator

Power Test, LLC; Sussex (WI); On-site; USD 68,000 - 70,000; Full time

Job summary

Power Test, LLC in Sussex, WI is seeking a Field Service Operations Coordinator who will own our field service calendar end-to-end, coordinating scheduling, dispatching, and tracking across installs, commissioning, warranty, repairs, and on-site consulting.

The role emphasizes maximizing technician utilization, ensuring first-time project completion, and managing complex travel logistics, with global coordination and strong cross-functional collaboration.

Qualifications

• Experience in field service scheduling within capital equipment, construction, manufacturing, or CAPEX-intensive industries.
• Hands-on experience with ERP scheduling tools such as Salesforce Field Service, ServiceMax, or ServiceNow.
• Strong project coordination and customer-facing skills.

Responsibilities

• Own the Master Schedule: assign, sequence, and dispatch technicians globally.
• Verify site readiness to guarantee first-time completion.
• Manage real-time logistics and schedule changes to minimize trips.
• Coordinate domestic and international travel logistics.
• Partner with Sales, Parts, and Project Management to align on timelines.

Skills

Field service scheduling

Customer liaison

Project management

Tools

Salesforce Field Service

ServiceMax

ServiceNow

Job description

Compensation: Starting around $68,000 - $70,000

Are you an operational quarterback who thrives on logistics, scheduling, and driving team utilization?

Power Test is seeking a high-performing Field Service Operations Coordinator to anchor our global field service team. This is not a back-office administrative role. You will own our field service calendar end-to-end—managing scheduling, dispatching, and tracking across installs, commissioning, warranty, repairs, and on-site consulting.

As we expand globally, you will maximize technician utilization and treat first-time project completion as your personal KPI. If you understand the high cost of a wasted truck roll and love managing complex moving parts, we want to hear from you.

What You Will Do

Scheduling & Dispatch

• Own the Master Schedule: Assign, sequence, and dispatch technicians globally for installs, commissioning, warranty, repairs, and on-site consulting.
• Verify Site Readiness: Confirm customer sites are 100% ready (access, utilities, materials, and personnel) before dispatching to guarantee first-time completion.
• Manage Real-Time Logistics: Handle schedule changes, technician availability, and last-minute conflicts instantly to minimize wasted trips.
• Coordinate Global Travel: Manage domestic and international travel logistics, including flights, hotels, rental vehicles, and per diems.
• Partner Management: Coordinate third-party service partners globally, tracking progress and holding them to the same high completion standards as internal teams.

Work Order Management & Revenue Closure

• Maintain Open Work Orders: Keep all orders updated in our ERP/scheduling platform with clear completion targets and assigned techs.
• Prevent Delays: Monitor order aging and elevate at-risk orders to the Field Service Manager before missing commitments.
• Drive Revenue Closure: Accelerate prompt post-job work order closure by collecting required sign-offs and documentation from technicians and customers.
• Cross-Functional Collaboration: Partner with Sales, Parts, and Project Management to align on parts availability and customer timelines.

What You Bring

• Industry Experience: Background in field service scheduling within capital equipment, construction, manufacturing, or CAPEX-intensive industries.
• Tech-Savvy Mindset: Hands-on experience using platforms like Salesforce Field Service, ServiceMax, ServiceNow, or similar ERP scheduling tools.
• Customer Facing Skills: Strong project coordination skills acting as a primary liaison between customers, sales, and service.
• Project Management: Experience managing complex timelines and holding teams accountable (Project Management experience is a strong plus).

About Power Test

Power Test, LLC is an industry leader in the design, manufacture, and support of heavy-duty dynamometers and data acquisition systems. We provide exceptional service to a diverse global customer base, and we look for motivated individuals ready to grow with us.