Service Operations Coordinator

EMCOR Group; Barberton (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

S.A. Comunale in Ohio provides end-to-end mechanical, fire protection, and HVAC services with a long-standing local presence.

This administrative role supports the Service Department across clerical, purchasing, inventory, and accounting tasks, projecting a professional image in person and over the phone. The position involves tracking service contracts, payroll processing for fitters, billing, scheduling inspections, and coordinating with inspectors and subcontractors.

Qualifications

• High school diploma or GED is required.
• 3+ years of administrative experience is required.
• Experience in the construction industry is a plus.
• Previous Accounting experience is a plus.
• Previous dispatching experience is a plus.
• Knowledge of general office machines and telephone systems is required.
• Significant knowledge of Microsoft Office Software (i.e. Word, and particularly Excel) is required.
• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
• Building positive working relationships with multiple levels of employees and management is required.

Responsibilities

• Track all open service contracts and create job folders.
• Maintain all records in Falcon, including opening tickets, creating new sites, and printing off monthly work orders for all inspectors.
• Distribute and track national accounts.
• Answer incoming service calls and distribute to fitters and alarm technicians as needed.
• Responsible for billing for service contract jobs and all billing in Falcon.
• Responsible for accruals for the service, inspection, and alarm and detection departments.
• Process payroll for service fitters, including obtaining employee time information, entering the information into the branch database for service fitters, submitting time information to the Payroll department, and checking the edit listing before the check run.
• Order material for all service fitters, including all service contract jobs and Falcon tickets.
• Track all open tickets.
• Schedule all inspections for service jobs.
• Distribute inspections and service work to subcontractors.
• Track all permits for service jobs, including preparing them for submittal to the appropriate city.
• Prepare quotes.
• Responsible for mailing, faxing, photocopying, answering phones, and filing as needed.
• Assist Service Manager with scheduling manpower for service and inspections.
• Assist inspectors with scheduling jobs.
• Attend weekly service meetings as well as biweekly inspection meetings and take notes to submit to Corporate.
• Process all incident reports for service jobs.
• Drop off bids and run errands as needed.

Skills

Communication skills

Organizational skills

Teamwork

Multi-tasking

Time management

Problem solving

Attention to detail

Verbal communications

Written communications

Strategic thinking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

S.A. Comunale in Ohio provides end-to-end mechanical, fire protection, and HVAC services with a long-standing local presence.

This administrative role supports the Service Department across clerical, purchasing, inventory, and accounting tasks, projecting a professional image in person and over the phone. The position involves tracking service contracts, payroll processing for fitters, billing, scheduling inspections, and coordinating with inspectors and subcontractors.