Service Operations Coordinator – Growth & Impact

Crawford-Mechanical-Services; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & Holidays

Career growth

Team culture

Job summary

Crawford Mechanical Services, a Quantum Industrial company, is seeking a Service Coordinator to ensure daily service operations run efficiently by coordinating technician schedules, dispatching service calls, and managing customer communications. This on-site role focuses on delivering exceptional service while supporting operational performance in a fast-paced environment.

You will be the primary liaison between customers, field technicians, and service leadership, maintaining accurate work

Qualifications

• 2+ years of experience in service coordination, dispatching, scheduling, or customer service within construction, mechanical, HVAC, plumbing, or related service industries
• High school diploma or GED required; Associate's or Bachelor's degree preferred
• Strong understanding of scheduling, dispatching, workforce planning, and service operations
• Experience with dispatching software, CMMS/CRM platforms, QuickBooks, and Microsoft Office Suite
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment
• Excellent communication, organizational, and customer service skills
• Ability to read work orders, service tickets, and basic scopes of work
• Working knowledge of HVAC, plumbing, or commercial construction service operations preferred
• Strong problem-solving skills with the ability to make decisions under pressure

Responsibilities

• Receive and respond to customer service requests via phone, email, and online portals in a timely manner
• Schedule and dispatch technicians based on availability, skill set, customer priority, and geographic routing
• Maintain real-time service schedules and communicate schedule updates to technicians and customers
• Serve as the primary point of contact for customers throughout the service process
• Confirm appointments, provide service updates, and complete post-service follow-up communications
• Maintain accurate work orders, service tickets, technician notes, and customer records within the service management system
• Generate purchase orders, reconcile receipts, and assist with service-related administrative documentation
• Process daily payroll entries and prepare weekly payroll summaries
• Track key performance metrics including response times, technician utilization, preventive maintenance compliance, and customer satisfaction
• Support on-call dispatch operations and respond to urgent service requests as needed
• Collaborate with service managers, technicians, and internal departments to ensure efficient service delivery and continuous operational improvement

Skills

Scheduling

Dispatching

Customer service

Communication

Organization

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Dispatching software

CMMS/CRM platforms

QuickBooks

Microsoft Office Suite

Job description

Crawford Mechanical Services, a Quantum Industrial company, is seeking a Service Coordinator to ensure daily service operations run efficiently by coordinating technician schedules, dispatching service calls, and managing customer communications. This on-site role focuses on delivering exceptional service while supporting operational performance in a fast-paced environment.

You will be the primary liaison between customers, field technicians, and service leadership, maintaining accurate work