Technical Service Representative

Jobtailor; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a motivated Customer Support specialist to handle repair returns and provide technical assistance. You will communicate with customers via email and phone, troubleshoot electrical and mechanical issues, and coordinate repair parts and estimates to support internal teams.

The role emphasizes clear communication, timely problem-solving, and collaboration with other departments to ensure smooth repair workflows.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 2+ years of customer support experience a plus.
• Prior electrical and mechanical experience is advantageous.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support via email and phone to prevent unnecessary returns.
• Coordinate parts and estimates for repairs and support internal departments.

Skills

Customer Support Experience

Electrical Experience

Mechanical Experience

Technical Support

Repair Coordination

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Repair Techniques

Electrical Skills

Mechanical Skills

Problem-Solving

Estimation Coordination

Job description

• Repair products returned by customers including packaging tools and equipment.


• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.


• Act as a resource for departments, answering questions and supporting their repair-related needs.


• Coordinate parts and estimates for repairs.

Requirements

• High school diploma or equivalent.


• Bachelor's degree preferred.


• Prior electrical and mechanical experience a plus.


• 2+ years of customer support experience a plus.

Core Competencies

Demonstrates expertise in customer support and technical problem-solving, with a focus on electrical and mechanical repair processes. Capable of coordinating repair parts and estimates while providing effective communication and support to both customers and internal departments.

Highest-signal resume keywords

• Customer Support Experience


• Electrical Experience


• Mechanical Experience


• Technical Support


• Repair Coordination

ATS Optimization Keywords

Hard Skills

• Repair Techniques


• Electrical Skills


• Mechanical Skills


• Problem-Solving


• Estimation Coordination

Soft Skills

• Communication


• Interpersonal Skills


• Resourcefulness

Certifications & Qualifications

• High School Diploma


• Bachelor's Degree Preferred

Industry Keywords

• Technical Support


• Customer Service


• Product Returns


• Repair Processes