Technical Service Representative

Jobtailor; Warrendale (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking an Inventory Coordinator for the Service Depot in Warrendale, PA. You will manage product traceability and spare parts inventory, executing SAP and APRISO transactions to ensure accurate status, movements, and shipments.

The role requires strong communication, a high level of organization, and the ability to work in a fast-paced environment. You will coordinate with cross-functional teams and support service operations with timely reporting.

Qualifications

• Requires English language proficiency for communication with internal and external stakeholders.
• High School Diploma or GED is required.
• Excellent written and verbal communication skills are essential.
• Experience with ERP systems is preferred but not mandatory.

Responsibilities

• Owns product traceability and spare parts inventory control within the Service Depot.
• Executes APRISO and SAP transactions for receipts, movements, repairs, and shipments with 100% accuracy.
• Maintains spare parts inventory levels, initiates replenishment orders, and performs cycle counts.
• Interacts with internal and external stakeholders to support Service Depot operations and customer service.
• Creates and manages service orders in SAP and APRISO to support LVP Service Depot processes.
• Generates system reports to monitor status and workflow progression in the service process.
• Moves products through service stages via SAP transactions in line with procedures.
• Distributes daily, weekly, and monthly SAP reports to support visibility and performance tracking.
• Manages LVP refurbish and loaner pool inventory with accurate tracking and documentation.
• Coordinates with cross-functional teams to ensure information flow and alignment.

Skills

Product Traceability

Inventory Control

System Reporting

Cycle Counting

ERP Experience

Data Analysis

Service Order Management

Cross-Functional Coordination

Customer-Facing Communication

Education

High School Diploma

GED

Tools

SAP

APRISO

Excel

Job description

Responsibilities

• This position owns product traceability and spare parts inventory control within the Service Depot
• Responsibilities include executing all APRISO and SAP transactions related to product receipt, movement, repair status, and shipment to ensure 100% system accuracy and regulatory compliance
• The role also maintains spare parts inventory levels, initiates replenishment orders, performs cycle counts, and ensures alignment between physical inventory and system records to prevent operational disruption
• This role also includes regular customer-facing responsibilities, requiring strong communication skills and a professional demeanor when interacting with internal and external stakeholders to support Service Depot operations and ensure a high level of customer service
• Create and manage service orders within SAP and/or APRISO to support the LVP Service Depot process, ensuring accuracy and full traceability
• Generate and analyze system reports to monitor product status and workflow progression throughout the service process
• Execute SAP transactions to accurately move products through required service stages and out of the Service Depot in accordance with established procedures
• Prepare and distribute daily, weekly, and monthly SAP reports to support operational visibility and performance tracking
• Manage and maintain appropriate spare parts inventory levels to support Service Depot operations, including monitoring stock levels, initiating replenishment orders, and ensuring system and physical inventory alignment
• Coordinate and communicate with cross-functional departments to ensure alignment and effective information flow between the Service Depot and internal/external stakeholders
• Maintain and control LVP Refurbish and Loaner pool inventory, ensuring availability, accurate tracking, and proper system documentation
• Perform additional administrative duties and support special projects as assigned

Requirements

• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English
• High School Diploma / GED
• Excellent written, typing and oral communication skills required
• Must be proficient in Microsoft Suite: Word and Excel
• ERP Experience Preferred but will train ideal candidate
• Customer-facing skills, requiring excellent communication ability and a professional demeanor
• Well organized and detail oriented
• Must be able to work in fast-paced environment, multi-task and flexible in shift coverage as necessary
• Works well in team environment
• Adapt to needs of the business and conditions as needed

Core Competencies

Demonstrates expertise in product traceability and spare parts inventory control, utilizing SAP and APRISO for accurate transaction management and reporting. Strong communication skills are essential for effective collaboration with internal and external stakeholders to ensure operational efficiency and customer satisfaction.

Highest-signal resume keywords

• SAP Transaction Management
• APRISO System Proficiency
• Spare Parts Inventory Control
• Customer-Facing Communication
• Regulatory Compliance

Hard Skills

• Product Traceability
• Inventory Control
• System Reporting
• Cycle Counting
• ERP Experience
• Data Analysis
• Service Order Management
• Operational Visibility
• Microsoft Word
• Microsoft Excel

Soft Skills

• Excellent Communication
• Detail Oriented
• Organizational Skills
• Team Collaboration
• Adaptability

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Service Depot Operations
• Customer Service
• Cross-Functional Coordination
• Operational Disruption Prevention
• LVP Refurbish and Loaner Pool Management