Service Operations Administrator / Customer Service

Burner Design and Control / BDC; Hazelwood (MO); Hybrid; USD 33,062 - 39,950; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Burner Design and Control / BDC is seeking a Service Operations Administrator I in Hazelwood, MO. This position involves coordinating customers, technicians, and the order-to-delivery process across field service. Ideal candidates will possess 3-5 years of relevant experience in customer service or operations, with strong organizational and communication skills. The role offers a competitive salary ranging from $24 to $29 per hour, along with comprehensive benefits and a structured team environment.

Qualifications

• 3-5 years of experience in customer service, service operations, or order management.
• Strong organizational, communication, and follow-through skills.
• Ability to manage multiple active priorities.

Responsibilities

• Coordinate and support the full order-to-delivery process.
• Build and manage service estimates and sales orders.
• Monitor parts, suppliers, and open orders.

Skills

Customer service experience

Organizational skills

Communication skills

Follow-through skills

Experience in ERP systems

Tools

Sage ERP

Job description

Who We Are

We are a service‑driven organization built on a simple belief: how we operate matters as much as what we deliver.

• Accountability – We follow through on commitments and take pride in dependable execution.
• Respect – We listen, communicate openly, and are willing to consider new ideas.
• Supportive – We put the team first, helping co‑workers and customers succeed.
• Passion – We approach challenges thoughtfully and look for ways to make BDC better.
• Follow‑Through – We contribute to solutions and help ensure work is completed accurately and on time.

About The Role

The Service Operations Administrator I plays a central role in our service operation—coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.

This role supports the full order‑to‑delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.

Key Responsibilities

• Coordinate and support the full order‑to‑delivery process across Parts and Field Service.
• Build and manage service estimates, sales orders, and customer requests.
• Coordinate scheduling, logistics, and preparation to support successful service execution.
• Manage order details, updates, and changes throughout the lifecycle.
• Monitor parts, suppliers, and open orders to support timely completion.
• Maintain accurate system data and support billing readiness.
• Communicate clearly with customers and internal teams to resolve issues and keep work on track.
• Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.

What We're Looking For

Core Qualifications

• 3-5 years of experience in customer service, service operations, order management, or a similar coordination role.
• Strong organizational, communication, and follow‑through skills.
• Ability to stay organized and responsive while managing multiple active priorities.
• Experience working in an ERP such as Sage or similar service‑based systems.

Preferred

• Experience supporting Field Service operations.
• Experience coordinating schedules, logistics, or service work.
• Exposure to technical or industrial environments.

This Role Is a Strong Fit If You

• Take pride in dependable follow‑through and consistent execution.
• Thrive in a structured, detail‑oriented environment.
• Communicate clearly and professionally.
• Support teammates and contribute to a positive team dynamic.
• Enjoy coordinating with others to keep work moving smoothly.
• Value accuracy, customer support, and reliable process execution.

Why Join Us

• Be part of a team that values respect, support, and dependable follow‑through.
• Work in an environment where people step in to help each other and take pride in execution.
• Play a meaningful role in a growing service organization.
• Gain exposure to both operational and customer‑facing work.
• Clear path for career growth and advancement.

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

• Competitive base salary.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage, plus HSA and FSA options.
• Long‑term disability, short‑term disability, and life insurance.
• Paid time off and holidays.

Work Environment

• Based in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).
• Office‑based role with frequent coordination across teams.
• Structured, team‑oriented environment with multiple active priorities.

Salary: $24 - $29 per hour