Service Operations Administrator / Customer Support

Burner Design and Control / BDC; Hazelwood (MO); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

HSA and FSA options

Paid time off & holidays

Disability & life insurance

Job summary

Burner Design and Control (BDC) in Hazelwood, MO is seeking a Service Operations Administrator I to coordinate orders, technicians, schedules, and parts, ensuring accurate and efficient service delivery with strong customer support.

The role requires 3–5 years in field service coordination, solid organizational and communication skills, and experience with ERP systems such as Sage. This is a hybrid office-based position with a competitive pay range of $24–$29 per hour plus benefits.

Qualifications

• 3–5 years in field service support or service operations.
• Strong organizational and communication skills.
• Experience with ERP systems (e.g., Sage).

Responsibilities

• Coordinate full order-to-delivery for Parts and Field Service.
• Build and manage service estimates, sales orders, and customer requests.
• Coordinate scheduling, logistics, and preparation for service execution.
• Maintain accurate system data and support billing readiness.
• Communicate with customers and internal teams to resolve issues.
• Collaborate with Field Service Managers, Sales, Estimation, and Accounting.

Skills

Field service coordination

Communication

Follow-through

Tools

ERP systems (Sage)

Job description

Who We Are

We are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.

• Accountability – We follow through on commitments and take pride in dependable execution.
• Respect – We listen, communicate openly, and are willing to consider new ideas.
• Supportive – We put the team first, helping co-workers and customers succeed.
• Passion – We approach challenges thoughtfully and look for ways to make BDC better.
• Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.

We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.

About The Role

The Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.

This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.

Key Responsibilities

• Coordinate and support the full order-to-delivery process across Parts and Field Service.
• Build and manage service estimates, sales orders, and customer requests.
• Coordinate scheduling, logistics, and preparation to support successful service execution.
• Manage order details, updates, and changes throughout the lifecycle.
• Monitor parts, suppliers, and open orders to support timely completion.
• Maintain accurate system data and support billing readiness.
• Communicate clearly with customers and internal teams to resolve issues and keep work on track.
• Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.

What We're Looking For

Core Qualifications

• Must have at least 3–5 years of experience in field service support, service operations, order management, or a similar coordination role.
• Strong organizational, communication, and follow-through skills.
• Ability to stay organized and responsive while managing multiple active priorities.
• Experience working in an ERP such as Sage or similar service-based systems.

Preferred

• Experience supporting Field Service operations.
• Experience coordinating schedules, logistics, or service work.
• Exposure to technical or industrial environments.

This Role Is a Strong Fit If You

• Take pride in dependable follow-through and consistent execution.
• Thrive in a structured, detail-oriented environment.
• Communicate clearly and professionally.
• Support teammates and contribute to a positive team dynamic.
• Enjoy coordinating with others to keep work moving smoothly.
• Value accuracy, customer support, and reliable process execution.

Why Join Us

• Be part of a team that values respect, support, and dependable follow-through.
• Work in an environment where people step in to help each other and take pride in execution.
• Play a meaningful role in a growing service organization.
• Gain exposure to both operational and customer-facing work.
• Clear path for career growth and advancement.

Compensation & Benefits

• Competitive base salary.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage, plus HSA and FSA options.
• Long-term disability, short-term disability, and life insurance.
• Paid time off and holidays.

Work Environment

• Based in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).
• Office-based role with frequent coordination across teams.
• Structured, team-oriented environment with multiple active priorities.

Salary: $24 - $29 per hour