Service Coordinator

Baths R Us; Medina (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

401(k) with company match

Job summary

Baths R Us is seeking an organized Service Coordinator to keep our service operations running smoothly. This role connects customers, service technicians, and parts suppliers to schedule appointments and ensure everyone has what they need from start to finish.

You’ll plan technician routes, track parts, adjust schedules, and communicate clearly with customers to manage expectations while maintaining calm, professional service even when plans change.

Qualifications

• Previous experience in service coordination, dispatching, scheduling, logistics, or a customer-facing role.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to build efficient technician routes from a service area.
• Strong verbal and written communication skills.
• Calm, professional, and solution-focused when helping frustrated customers.
• Familiarity with scheduling, CRM, or field-service software.
• Team-first attitude and willingness to jump in and help when priorities change.

Responsibilities

• Be the primary point of contact for customers from initial call through completion.
• Schedule and route service technicians based on location, appointment windows, technician skill set, and drive time.
• Adjust schedules throughout the day when jobs run long, technicians call off, emergencies come up, or priorities change.
• Order and track parts needed for service appointments and follow up on outstanding or backordered items.
• Make sure technicians have the correct parts and information needed before arriving at a job.
• Keep customers updated on appointment timing, delays, parts, and the overall status of their service.
• Handle frustrated customers with patience and professionalism while working toward a solution.
• Maintain accurate records of service calls, parts orders, scheduling updates, and customer communication.
• Work closely with the Production team to identify recurring service issues and opportunities to improve our processes.

Skills

Organizational skills

Communication skills

Calm under pressure

Customer-facing experience

Tools

Microsoft Office

Scheduling software

CRM software

Job description

We’re looking for an organized, level-headed Service Coordinatorto keep our service operations running smoothly. This role is the main connection between our customers, service technicians, and parts suppliers—making sure appointments are scheduled efficiently, technicians have what they need, and customers are kept informed from start to finish.

No two days will look exactly the same. You may be planning technician routes, tracking down a delayed part, adjusting the schedule when a job runs longer than expected, or helping a frustrated customer understand next steps. The right person enjoys solving problems, can manage a lot of moving pieces, and stays calm and professional when plans change.

What You’ll Do

• Be the primary point of contact for customers with service needs, from the initial call through completion.
• Schedule and route service technicians based on location, appointment windows, technician skill set, and drive time.
• Adjust schedules throughout the day when jobs run long, technicians call off, emergencies come up, or priorities change.
• Order and track parts needed for service appointments and follow up on outstanding or backordered items.
• Make sure technicians have the correct parts and information needed before arriving at a job.
• Keep customers updated on appointment timing, delays, parts, and the overall status of their service.
• Handle frustrated customers with patience and professionalism while working toward a solution.
• Maintain accurate records of service calls, parts orders, scheduling updates, and customer communication.
• Work closely with the Production team to identify recurring service issues and opportunities to improve our processes.

What We’re Looking For

• Previous experience in service coordination, dispatching, scheduling, logistics, or a customer-facing role is preferred.
• Strong organizational skills and the ability to manage multiple priorities at the same time.
• Ability to look at a service area and build efficient technician routes.
• Strong verbal and written communication skills.
• Ability to stay calm, professional, and solution-focused when working with frustrated customers.
• Comfortable using Microsoft Office, including Outlook, Excel, and Word.
• Ability to learn scheduling, CRM, or field-service software.
• A team-first attitude and willingness to jump in and help when priorities change.

Why Join Us?

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) with company match.
• Opportunities for professional growth and development.