Service Operations Administrator

MacAllister Machinery Co., Inc.; Niles (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking an administrative professional to support the service team and ensure smooth operations and high customer satisfaction.

The role covers work-order administration, billing support, customer liaison, and coordination with parts, vendors, and HR. A strong communicator with proficiency in Microsoft Office and shop environments will thrive in this team-oriented position.

Qualifications

• High School Diploma or equivalent required.
• 3 years of customer service experience in a shop environment preferred.
• Strong communication and computer skills with MS Office proficiency.

Responsibilities

• Assist with work-order administration including opening orders, segments, reports, and warranty issues.
• Gather billing details, obtain POs, issue work-order POs, and route invoices for payment; help set up new customers and vendors.
• Provide customer support and act as main contact for issue resolution.
• Reconcile technician time, prepare basic WIP and variance reports, update boards as directed.
• Support parts/vendor coordination; monitor returns, core credits, and discrepancies.
• Maintain facilities, order consumables, and ensure compliance logs are current.
• Provide frontline office coverage and HR liaison for forms and questions.
• Serve as onboarding expert for new hires.

Skills

Communication

Customer service

Teamwork

Computer skills

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

MacAllister systems

Job description

MacAllister Machinery Co., Inc. is seeking an administrative professional to support the service team and ensure smooth operations and high customer satisfaction.

The role covers work-order administration, billing support, customer liaison, and coordination with parts, vendors, and HR. A strong communicator with proficiency in Microsoft Office and shop environments will thrive in this team-oriented position.