Service Coordinator

Generator Supercenter of Austin; Ashburn (VA); On-site; USD 27,552 - 41,328; Part time

Job summary

Generator Supercenter is seeking a part-time Scheduling Coordinator/Dispatcher to join our office team. You will schedule and dispatch service technicians for maintenance and repairs, answer phones, and support the office manager with documentation and file organization.

The role requires strong communication, organization, and multitasking abilities. Responsibilities include coordinating with the parts department, maintaining service records, and ensuring timely service delivery.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.
• Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
• Provide accurate information about service timelines, job status, and maintenance programs.
• Handle customer inquiries and resolve service-related issues promptly.
• Create, update, and close work orders in the service management system.
• Ensure all service documentations are completed accurately.
• Maintain detailed service records for warranty and compliance purposes.
• Coordinate with the parts department to order necessary components for repairs and maintenance.
• Track part deliveries and ensure timely availability for scheduled jobs.
• Maintain accurate inventory and usage records.

Skills

Communication

Listening

Problem solving

Customer service

Organizational skills

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Multi-tasking

Education

HS diploma

Computer proficiency

Language proficiency

Customer service knowledge

Data entry skills

Job description

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is … To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Position

Part-time (20 - 30 hours)

Key Competencies and Requirements

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

Education & Experience

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

Duties and Responsibilities

Scheduling & Dispatching

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.

Customer Communication

• Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
• Provide accurate information about service timelines, job status, and maintenance programs.
• Handle customer inquiries and resolve service-related issues promptly.

Work Order & Documentation Management

• Create, update, and close work orders in the service management system.
• Ensure all service documentations are completed accurately.
• Maintain detailed service records for warranty and compliance purposes.

Parts & Inventory Coordination

• Coordinate with the parts department to order necessary components for repairs and maintenance.
• Track part deliveries and ensure timely availability for scheduled jobs.
• Maintain accurate inventory and usage records.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Why Work at Generator Supercenter?

• Be part of a national leader in energy solutions and backup power systems
• Support meaningful projects that bring peace of mind to customers during power outages
• Work in a collaborative, growth-oriented environment
• Opportunity for advancement in a growing and innovative company

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Apply today to join Generator Supercenter as a Scheduling Coordinator and help us keep projects on track and homes powered when it matters most.