Service Manger

McCoy Construction & Forestry Inc.; Kingsport (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Boot allowance

Glasses allowance

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K with match

Life insurance

Uniforms provided

Relocation assistance

Sign-on bonus

Flexible schedule

Career advancement

Job summary

McCoy Construction & Forestry seeks a Service Manager in Kingsport, TN to lead the Service Department, optimize shop schedules, and assign technicians to work orders.

You will coordinate field service, oversee equipment pickup and delivery, mentor staff, and drive customer satisfaction while supporting talent recruitment and career growth in a team-centric culture.

Qualifications

• 5+ years in heavy duty construction and forestry equipment preferred
• Comfortable making cold calls, computer skills, organizational and communication skills
• Potential Relocation and/or Sign On Bonus
• $200.00 annual Work Boot allowance.
• $200.00 annual Prescription Safety Glasses allowance.
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• Uniforms are provided and cleaned at no charge.
• Additional income available. (Safety Bonus, Online Training Modules)
• Supportive Management team and opportunities for advancement.

Responsibilities

• Supervising all Service Department personnel and all work orders
• Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.
• Performs other related duties as required.

Skills

Heavy equipment experience

Communication skills

Organizational skills

Field service coordination

Tools

MS Office

Job description

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Manager.

Our Service Manager position in Kingsport, TN is responsible for managing and optimizing shop work schedules and assigning service technicians to work orders. You will also provide direction and guidance to service technicians in equipment repairs, coordinate field service schedules, oversee and manage the logistics of equipment pickup and delivery.

Essential Duties and Responsibilities (not in order of priority):

• Supervising all Service Department personnel and all work orders
• Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.
• Performs other related duties as required.

Education, Skills & Knowledge Preferred:

• 5 plus years in heavy duty construction and forestry equipment preferred
• Comfortable making cold calls, computer skills, organizational and communication skills
• Potential Relocation and/or Sign On Bonus
• $200.00 annual Work Boot allowance.
• $200.00 annual Prescription Safety Glasses allowance.
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• Uniforms are provided and cleaned at no charge.
• Additional income available. (Safety Bonus, Online Training Modules)
• Supportive Management team and opportunities for advancement.
• Ability to thrive in the McCoy Construction & Forestry family culture.
• Flexible work schedule
• Support talent recruitment efforts

Here is What You Will Learn:

• McCoy Construction & Forestry has Industry-leading training programs led by highly experienced professionals that are offered, within a stable company environment to foster career growth and development.

What Makes Us Different?

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world-renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.