Service Advisor

McCoy Construction & Forestry; Owensboro, Northern (KY, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Boot allowance

Prescription safety glasses allowance

Life insurance

Health insurance

Dental insurance

Vision insurance

401K with employer match

Safety bonus

Online training modules

Advancement opportunities

Job summary

McCoy Construction & Forestry in Owensboro, KY seeks a Service Advisor who will handle customer relations, schedule repair appointments and document machine conditions, contributing to efficient service operations.

The role requires strong communication and leadership, with on-site responsibilities and the ability to step in for the Service Manager when needed; the company offers growth opportunities and a benefits package.

Qualifications

• Construction & Forestry Diesel Technology knowledge preferred.
• Proven high levels of communication, leadership, management, and confidentiality.
• Independently make decisions, work with all staff, customer facing experience, handle high pressure situations.
• Proven to achieve and set goals for staff and self-oriented.

Responsibilities

• Interact directly with customers, matching expectations and handling potential issues to ensure satisfaction.
• Schedule Technicians into appropriate training and continuously build knowledge and skills.
• Oversee employee expectations and contribute to achieving profit goals while maintaining professionalism.
• Supervise technicians and provide direct feedback on performance.
• Schedule work, monitor recalls, review repair orders.
• On-site attendance is required.

Skills

Communication

Leadership

Management

Confidentiality

Job description

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Advisor .

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Shop Service Advisor in our Owensboro, KY dealership.

Our Service Advisor will be responsible for customer relations, scheduling repair appointments, and recording the condition of machine and completing write-ups indicating the type of work needed. This position also is responsible for the complete operation of the Service Department in the absence of the Service Manager or Shift Foreman.

Essential Duties and Responsibilities (not in order of priority):

• Interact directly with customers, their expectations, handle potential problem situations, customer satisfaction.
• Participate and schedule Technicians into appropriate training, continuously build knowledge and skills.
• Responsible for employee expectations, reaching profit goals, maintaining professionalism in all situations.
• Supervise all technicians, provide direct feedback on technician performance.
• Schedule work, keep up on recalls, review repair orders.
• On-site attendance is required

Education, Skills & Knowledge Preferred:

• Construction & Forestry Diesel Technology knowledge is highly preferred.
• Proven high levels of communication, leadership, management, and confidentiality are required.
• Independently make decisions, work with all staff, customer facing experience, handle high pressure situations
• Proven to achieve and set goals for your staff and self-oriented self-goal oriented.
• $200.00 annual Work Boot allowance.
• $200.00 annual Prescription Safety Glasses allowance.
• $50,000 company paid Life Insurance Policy.
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• Additional income available. (Safety Bonus, Online Training Modules)
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Thrive in the McCoy Construction & Forestry Culture
• Planned work schedule.

Here is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.

What Makes Us Different?

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world-renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.