Heavy Equipment Product Support Sales Representative

McCoy Construction & Forestry; Chattanooga (TN); Hybrid; USD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Company vehicle and gas card

Remote work 1 day per week

Medical, Dental, Vision, Disability

Zusammenfassung

McCoy Construction & Forestry, a John Deere dealership group with 25 locations, seeks a Product Support Sales Representative for the Chattanooga, TN area. This proactive field role focuses on promoting parts, technical solutions, and add-on parts to maximize machine performance and customer growth.

Responsibilities include leveraging John Deere data and CRM to identify opportunities, developing strong customer relationships, and promoting PMs/TMRs.

Qualifikationen

• Heavy Equipment experience is required.
• Minimum of 5 years related Equipment experience and/or training.
• Ability to travel up to 90% within your AOR.
• Demonstrated sales and marketing skills with a customer focus.
• Degree preferred in Engineering/Technology/Marketing or equivalent.

Aufgaben

• External (Customer Focused) sales/support position.
• Identify incremental revenue opportunities that support parts and service objectives.
• Make field calls to follow up on Product Support opportunities and provide leads for Parts and Service.
• Fully utilize CRM to manage customer relationships.
• Promote Preventative Maintenance Contracts or Total Maintenance and Repair Contracts.
• Provide customer training and follow-up calls; create digital partnerships.
• Monitor JDLINK data; promote machine connectivity and telematics devices.
• Perform other duties as assigned; maintain regular onsite attendance.

Kenntnisse

Heavy equipment experience

Sales & marketing skills

Customer focused

Willingness to travel

Ausbildung

Engineering/Technology/Marketing degree or equivalent

Tools

CRM

JDLINK data

Jobbeschreibung

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Product Support Sales Representative in our Chattanooga, TN dealership.

Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field role focused on promoting parts , technical solutions and add on parts to maximize machine performance and customer growth.

What will you do:

• Utilize John Deere data, telematics, and CRM to identify opportunities.
• Develop customer relationships to prevent downtime and solve issues.
• Promote parts and service, fostering growth in our Eastern Tennessee area.
• Actively manage the product support process for high satisfaction.
• Competitive salary plus commission
• Company vehicle (truck) and gas card
• Company Paid Holidays
• Employee referral program
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• Company paid Life Insurance Policy.
• Remote position – working 1 day per week in hired dealership.
• Family Owned

Essential Duties and Responsibilities:

• External (Customer Focused) sales/support position.
• Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.
• Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department
• Fully utilize McCoy’s customer relationship management (CRM)
• Actively promote Preventative Maintenance Contracts (PM’s) or Total Maintenance and Repair Contracts (TMR’s)
• Provide customer training, follow up calls and create customer digital partnerships.
• Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises.
• Perform other duties as assigned.
• Maintain regular onsite attendance as required by your supervisor.

Education, Skills & Knowledge Preferred:

• Heavy Equipment experience in necessary.
• Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline.
• Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience.
• Demonstrated sales and marketing skills. Understanding the principles, applying the information to complex situations, developing new applications and providing expert support for other practitioners.
• Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively.
• Ability to travel up to 90% of the time with in your AOR, some overnight stays included.

Here Is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.

What Makes Us Different:

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.