Service Manager - Truck Dealership Growth & Ops

Rush Enterprises, Inc.; Springfield (MO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement opportunities

Job summary

Rush Enterprises, Inc. is seeking a Service Manager to lead the service department within a Missouri commercial dealership network.

You will direct staffing, budgeting, customer retention, and maintenance of service records to drive profitability and reliability. Key duties include annual budgeting, performance monitoring, technician productivity, customer relations, and recruitment collaboration with vocational schools.

Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Two years’ service department

Education

High school diploma

Driver's license

Job description

Rush Enterprises, Inc. is seeking a Service Manager to lead the service department within a Missouri commercial dealership network.

You will direct staffing, budgeting, customer retention, and maintenance of service records to drive profitability and reliability. Key duties include annual budgeting, performance monitoring, technician productivity, customer relations, and recruitment collaboration with vocational schools.