Service Manager – Transport Refrigeration & Fleet Operations

Socket.dev; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan with company匹配

Long-term disability

Short-term disability

Life Insurance

Paid Time Off

Job summary

W&B Service Company is seeking a Service Manager to lead the service department, maximize efficiency and customer satisfaction across our transport refrigeration and heavy-duty truck/trailer services. The role emphasizes coordinating technicians, parts, and warranty work while maintaining safety and quality standards.

You will oversee daily operations, ensure timely repair orders, and foster a culture of safety and excellence.

Qualifications

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent communication skills
• Excellent organization and time management skills
• MS Office applications (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Oversee day-to-day work of department technicians and prioritize repairs.
• Ensure accurate completion of repair orders with complete stories and parts information.
• Submittal of PM forms to customers within 24 hours of service.
• Coordinate with Parts to ensure needed parts are on order.
• Maintain service trucks and rails yard safety requirements.
• Foster a safety-first culture and uphold a clean, organized yard.
• Schedule work and follow up with customers to ensure satisfaction.
• Manage warranty repairs and participate in housekeeping.

Skills

Transport refrigeration

Heavy duty trucks/trailers

Mechanical aptitude

Technical knowledge

Communication

Organization/time management

MS Office

Job description

W&B Service Company is seeking a Service Manager to lead the service department, maximize efficiency and customer satisfaction across our transport refrigeration and heavy-duty truck/trailer services. The role emphasizes coordinating technicians, parts, and warranty work while maintaining safety and quality standards.

You will oversee daily operations, ensure timely repair orders, and foster a culture of safety and excellence.