Service Manager

W&B SERVICE COMPANY LLC; Garden City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) – Retirement / Savings

PTO

Life Insurance

STD/LTD

Job summary

W&B Service Company LLC is seeking a Service Manager in Garden City, KS. This role oversees the service department, ensuring efficiency, revenue growth, and top-tier customer satisfaction across transport refrigeration and related equipment.

Responsibilities include supervising technicians, scheduling work, ensuring accurate repair orders, and coordinating with parts. A strong technical background and 3–5 years in service are preferred. Competitive benefits are offered.

Qualifications

• 3-5 years’ experience in service.
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred.
• Mechanical aptitude is required.
• Strong technical knowledge.
• Excellent organization and time management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Managing the day-to-day work of department technicians.
• Daily performance of DVIs (drive test inspections) and proper job scanning.
• Accurate completion of repair orders with full details.
• Submittal of PM Forms to customers within 24 hours of service.
• Track and submit all after-hours calls and technician hours.
• Coordinate with Parts to ensure parts are on order for jobs.
• Foster a safety-first culture and enforce safety protocols.
• Other duties as needed to meet business and customer needs.

Skills

Service experience

Mechanical aptitude

Technical knowledge

Organization skills

Background in Refrigeration

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Administrative GCK000, Garden City, KS, US

3 days ago Requisition ID: 1925

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities

• Managing the day to day work of department technicians, such as:


• Daily performance of DVI’s


• Proper scanning on jobs by technicians


• Accurate completion of Repair Orders with complete story/parts/ in a timely manner


• Submittal of PM Forms to customers within 24 hours of service


• Track and submit all after hours calls and hours for technicians


• Rail Yard Requirements to include– Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.


• Service Truck Maintenance


• Scheduling work and customers follow up


• Managing warranty repairs
  
• Performing Daily Yard Checks


• Running an Open Repair Order listing daily, working this list top to bottom


• Working with Parts department to insure all parts are on order needing for jobs


• Foster a “safety first” culture.


• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service


• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred


• Mechanical aptitude is required.


• Strong technical knowledge


• Excellent organization and time management skills


• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) – Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans.