Service Manager

Socket.dev; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan with company匹配

Long-term disability

Short-term disability

Life Insurance

Paid Time Off

Job summary

W&B Service Company is seeking a Service Manager to lead the service department, maximize efficiency and customer satisfaction across our transport refrigeration and heavy-duty truck/trailer services. The role emphasizes coordinating technicians, parts, and warranty work while maintaining safety and quality standards.

You will oversee daily operations, ensure timely repair orders, and foster a culture of safety and excellence.

Qualifications

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent communication skills
• Excellent organization and time management skills
• MS Office applications (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Oversee day-to-day work of department technicians and prioritize repairs.
• Ensure accurate completion of repair orders with complete stories and parts information.
• Submittal of PM forms to customers within 24 hours of service.
• Coordinate with Parts to ensure needed parts are on order.
• Maintain service trucks and rails yard safety requirements.
• Foster a safety-first culture and uphold a clean, organized yard.
• Schedule work and follow up with customers to ensure satisfaction.
• Manage warranty repairs and participate in housekeeping.

Skills

Transport refrigeration

Heavy duty trucks/trailers

Mechanical aptitude

Technical knowledge

Communication

Organization/time management

MS Office

Job description

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities

• Managing the day to day work of department technicians, such as:
  1. Daily performance of DVI’s
  2. Proper scanning on jobs by technicians
  3. Accurate completion of Repair Orders with complete story/parts/ in a timely manner
  4. Submittal of PM Forms to customers within 24 hours of service
  5. Track and submit all after hours calls and hours for technicians
• Rail Yard Requirements to include– Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.
• Service Truck Maintenance
• Scheduling work and customers follow up
• Managing warranty repairs
• Participating in housekeeping
• Performing Daily Yard Checks
• Running an Open Repair Order listing daily, working this list top to bottom
• Working with Parts department to insure all parts are on order needing for jobs
• Foster a “safety first” culture.
• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent communication skills
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation:

Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) – Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans.

Must pass pre-employment physical

W&B is an equal opportunity employer