Service Manager – Training

Jobtailor; Alabama; On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a candidate for a Service Manager Training Program in the United States. The role focuses on developing leadership skills, coaching teams, and mastering service operations while learning products, installation methods, and regulatory standards.

Participants will support branch operations, manage daily workflows, monitor performance metrics, and advance toward a Service Manager role with demonstrated independence and decision-making abilities.

Qualifications

• 2 to 4 years of leadership experience, preferably within residential construction, home services, sales, operations, or a related industry.
• Demonstrated leadership potential with a strong desire to pursue a career in operations management
• Previous experience supervising or leading teams is preferred
• Bachelor's degree preferred but not required
• Strong interpersonal, coaching, and communication skills
• Excellent organizational, problem-solving, and decision-making abilities
• Ability to learn technical products, operational processes, and financial management concepts
• Customer-focused mindset with strong relationship-building skills
• Ability to thrive in a fast-paced, results-oriented environment
• Must regularly and reliably report to work on time each scheduled workday
• Willingness to travel during training and relocate for Branch Manager placement

Responsibilities

• Participate in all aspects of the Service Manager training program and complete required training modules
• Support Service Managers in day-to-day service department management
• Coach, motivate, and develop Service Technicians and Service Advisors
• Monitor technician productivity, service quality, customer satisfaction, and departmental performance metrics
• Learn company products, services, installation methods, repair standards, and industry best practices
• Learn and ensure compliance with applicable residential construction and service regulations
• Support scheduling, workflow coordination, inventory management, and daily branch operations
• Review inspections, repair recommendations, customer proposals, and completed work for quality and consistency
• Assist with customer concerns, resolve service issues, and promote additional products and services
• Learn budgeting, profitability, labor management, and key performance indicators
• Participate in hiring, onboarding, coaching, performance discussions, and employee development
• Complete leadership assignments with increasing ownership and independent decision-making
• Collaborate with branch leadership on operational improvements and best practices
• Assist with administrative responsibilities and demonstrate increasing leadership capability
• Prepare for promotion into a Service Manager position upon successful program completion

Skills

Leadership Experiences

Coaching & Development

Communication Skills

Organizational Skills

Relationship-Building

Education

Bachelor's degree preferred

Job description

• Participate in all aspects of the Service Manager training program and complete required training modules


• Support Service Managers in day-to-day service department management


• Coach, motivate, and develop Service Technicians and Service Advisors


• Monitor technician productivity, service quality, customer satisfaction, and departmental performance metrics


• Learn company products, services, installation methods, repair standards, and industry best practices


• Learn and ensure compliance with applicable residential construction and service regulations


• Support scheduling, workflow coordination, inventory management, and daily branch operations


• Review inspections, repair recommendations, customer proposals, and completed work for quality and consistency


• Assist with customer concerns, resolve service issues, and promote additional products and services


• Learn budgeting, profitability, labor management, and key performance indicators


• Participate in hiring, onboarding, coaching, performance discussions, and employee development


• Complete leadership assignments with increasing ownership and independent decision-making


• Collaborate with branch leadership on operational improvements and best practices


• Assist with administrative responsibilities and demonstrate increasing leadership capability


• Prepare for promotion into a Service Manager position upon successful program completion

Requirements

• 2 to 4 years of leadership experience, preferably within residential construction, home services, sales, operations, or a related industry


• Demonstrated leadership potential with a strong desire to pursue a career in operations management


• Previous experience supervising or leading teams is preferred


• Bachelor's degree preferred but not required


• Strong interpersonal, coaching, and communication skills


• Excellent organizational, problem-solving, and decision-making abilities


• Ability to learn technical products, operational processes, and financial management concepts


• Customer-focused mindset with strong relationship-building skills


• Ability to thrive in a fast-paced, results-oriented environment


• Must regularly and reliably report to work on time each scheduled workday


• Willingness to travel during training and relocate for Branch Manager placement

Core Competencies

Demonstrates strong leadership capabilities in managing service departments, with a focus on coaching and developing teams while ensuring compliance with industry regulations and operational excellence. Proficient in customer relationship management and performance metrics analysis to drive service quality and profitability.

Highest-signal resume keywords

• Leadership Experience


• Coaching And Development


• Customer Relationship Management


• Operational Process Improvement


• Performance Metrics Analysis

ATS Optimization Keywords

Hard Skills

• Budgeting


• Labor Management


• Performance Metrics


• Service Quality Monitoring


• Inventory Management


• Technical Product Knowledge


• Residential Construction Regulations


• Operational Processes


• Decision-Making


• Problem-Solving

Soft Skills

• Interpersonal Skills


• Coaching Skills


• Communication Skills


• Organizational Skills


• Relationship-Building Skills

Industry Keywords

• Residential Construction


• Home Services


• Service Management


• Sales Operations


• Customer Satisfaction