HVAC Branch Service Manager

Jobtailor; New Orleans (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

Johnson Controls is seeking a Branch Service Operations Manager to oversee daily service processes, drive customer satisfaction, and manage performance across the branch. You will lead the service support function and collaborate with cross-functional partners to meet financial targets.

The role emphasizes forecasting, project accounting, invoicing, and asset management, with a focus on scalable processes and strong leadership to improve branch outcomes.

Qualifications

• Minimum of 5 years of service operations or dispatch/scheduling experience.
• Strong organizational skills with attention to detail.
• Excellent interpersonal and communication skills with clients.
• Ability to manage multiple projects with tact and persistence.
• Ability to forecast based on financial impact to goals.
• Experience in basic project accounting or costing principles.

Responsibilities

• Own day-to-day service business processes and team management for the branch.
• Ensure customer satisfaction and financial objectives are met.
• Lead the local service support function and strengthen branch performance through service applications and business processes.
• Drive sustainable, profitable growth across all lines of service business.
• Own tactical local service business and ensure defined processes are executed consistently.
• Partner with managers on forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including invoicing and file maintenance.
• Coach and support branch service teams on business best practices.

Skills

Service Operations Management

Team Leadership

Forecasting

Account Management Support

Project Accounting

Invoicing

Asset Management

Communication

Education

Associate’s Degree

Tools

Service Applications

Job description

• Own the day-to-day service business processes and team management for the branch


• Ensure customer satisfaction and financial objectives are met


• Lead the local service support function and strengthen branch performance through service applications and business processes


• Drive sustainable, profitable growth across all lines of service business


• Own tactical local service business and ensure defined processes are executed consistently


• Partner with Truck Based Service Managers and Customer Service Representatives on forecasting, business analysis, and financial performance


• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting


• Coach and support branch service teams on business best practices and service applications


• Serve as subject matter expert for service business processes and application actualization


• Ensure training, communication, measurement, and reinforcement of processes and service applications


• Support delivery standards aligned with BSNA objectives


• Contribute to customer satisfaction, service team business plans, and account management activities


• Maintain accountable, safe, and disciplined service operations


• Remove obstacles affecting service delivery and support front-line teams


• Use metrics and forecasting to prioritize work and support business decisions


• Identify process and application gaps and strengthen results


• Collaborate across branch roles and with internal and external partners


• Communicate expectations, coach the team, and align standards, measures, and customer needs

Requirements

• Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling


• Strong organizational skills and attention to detail


• Strong interpersonal skills with effective communication with internal and external clients


• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence


• Ability to prioritize work activities based on financial impact to desired business goals


• Demonstrated competence in written and verbal communication skills


• Experience in basic project accounting or costing principles


• Ability to positively represent Johnson Controls and communicate with others at varying levels


• Ability to influence diverse teams to accomplish tasks and goals


• Associate’s degree is nice to have


• Prior dispatch experience is nice to have


• Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting is nice to have

Core Competencies

Demonstrates expertise in managing service operations, ensuring customer satisfaction, and driving financial performance through effective team leadership and process optimization. Proficient in service applications, account management, and project accounting principles to support business objectives.

Highest-signal resume keywords

• Service Operations Management


• Financial Performance Analysis


• Team Leadership and Coaching


• Project Accounting Principles


• Service Application Familiarity

Hard Skills

• Service Operations Management


• Project Accounting


• Invoicing


• File Maintenance


• Service Order Posting


• Business Process Optimization


• Forecasting


• Metrics Analysis


• Account Management Support


• Asset Management

Soft Skills

• Organizational Skills


• Interpersonal Skills


• Effective Communication


• Tact and Cooperation


• Influencing Diverse Teams

Certifications & Qualifications

• Associate’s Degree

Industry Keywords

• Service Industry


• Customer Satisfaction


• Branch Performance


• Business Processes


• Service Delivery

Tools & Technologies

• Service Applications