Service Coordinator

Jobtailor; Longwood (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor in Florida seeks a dedicated customer service representative to handle internal customer service issues and drive long-term problem resolution. You will perform assignments on department projects and support retention efforts by coordinating resolution and engaging staff as needed.

You will be the regional single point of contact, triaging issues, updating on SLA progress, and collaborating with other regional teams.

Qualifications

• High school diploma or GED equivalent.
• Previous work experience in customer relationship, property management or account management position, preferred.

Responsibilities

• Attend internal customer service issues and ensure long-term problem resolution.
• Provide first-level support for division issues and coordinate staff participation to resolve disputes.
• Support retention efforts by completing tasks and coordinating resolutions.
• Serve as regional single point of contact; triage issues and provide SLA-based status updates.
• Understand each department function.
• Collaborate with regional DSCs to improve service and join regional calls.
• Keep manager informed to escalate resources as needed.
• Encourage use of technology: CommunityPro, Outlook Quick Parts, Signatures, Excel.
• Document department procedures.
• Review and update department procedures with the manager.
• Uphold service standard: kindness, professionalism, timely resolution.
• Identify trends and propose improvements.
• Respond to and resolve requests promptly.

Skills

Customer Service

Problem Resolution

Process Improvement

Communication Skills

Collaboration

Education

High school diploma or GED

Tools

CommunityPro®

Outlook

Excel

Job description

• Attend to internal customer service issues and ensure effective and long-term problem resolution.


• Perform assignments associated with department projects as directed by Sentry’s leadership team.


• Support divisions retention efforts by completing tasks and coordinating resolution.


• First level support for division issues, coordinate the participation of required staff to resolve disputes by troubleshooting customer needs.


• Utilize knowledge and understanding of Customer Service basics as well as communication skills and problem resolution.


• Assist in identifying ways of improving efficiency to streamline processes and enhance the customers' experience.


• Single point of contact for the region – triages all issues brought to them, acknowledges receipt, researches and engages others across the assigned department as needed and provides status updates based on the service level agreement.


• Understands each function in the department.


• Collaborate with other regional DSCs to improve service and participate on regional calls as requested.


• Keeps the department manager informed so that additional resources can be engaged as needed.


• Sets the example for engagement in and encourages the use of technology – CommunityPro®, Outlook features like Quick Parts and Signatures, Excel.


• Documents department procedures.


• Reviews the department procedures in the Resource Manual, recommends updates to Manager.


• Upholds our Service Standard: “In every interaction, kindness, professionalism and timely resolution”.


• Continuous Process Improvement - Look for trends or repeat issues and propose solutions to the department manager.


• Responds to and resolves requests in a timely manner.

Requirements

• High school diploma or GED equivalent


• Previous work experience in customer relationship, property management or account management position, preferred.

Core Competencies

Demonstrates strong customer service skills with a focus on problem resolution and process improvement. Capable of collaborating effectively with teams and utilizing technology to enhance customer experience.

Highest-signal resume keywords

• Customer Service


• Problem Resolution


• Process Improvement


• Communication Skills


• Collaboration

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills


• Professionalism


• Engagement

Industry Keywords

• Customer Relationship


• Property Management


• Account Management


• Service Level Agreement


• Department Procedures

Tools & Technologies

• CommunityPro®


• Outlook


• Excel