Service Manager

Jobtailor; Norcross (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Norcross, GA, seeks an experienced Service Center Operations Manager to lead field service, shop activities, and distribution. You will oversee shipping, receiving, logistics, and inventory flow while driving safety and accountability across the team.

Join to collaborate with sales on service growth, manage P&L, and report KPI performance. The role requires travel, overnight stays, and hands-on leadership in a plant/warehouse setting.

Qualifications

• Associate degree or equivalent experience.
• 3-5 years of related service, operations, or industrial experience.
• Previous supervisory or team leadership experience.
• Experience in customer-facing or technical service environments.
• Working knowledge of scheduling, inventory, and safety practices.
• Ability to analyze reports and act on performance data.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Valid driver’s license; must be 21+ for company vehicle use.
• Willingness to travel within assigned area.
• Must pass company driving requirements.
• Overtime and varying schedules; plant/warehouse environment.
• Preferred: experience managing a service center, branch, or field service team
• Preferred: P&L, budgeting, and performance management experience
• Preferred: mechanical/electrical knowledge and ability to read schematics
• Preferred: experience in motive power, industrial, logistics, or manufacturing environments
• Preferred: experience supporting sales teams and customer business reviews
• Certifications: Valid Driver’s License

Responsibilities

• Lead all service center operations including field service, shop activity, and distribution functions.
• Coordinate shipping, receiving, logistics, and inventory flow.
• Lead, coach, and develop team members to drive safety, productivity, and accountability.
• Serve as primary customer contact and expand service opportunities.
• Collaborate with sales teams to drive service growth and customer satisfaction.
• Manage cost, quality, performance, P&L, and resource utilization.
• Establish, monitor, and report on safety, productivity, service quality, customer satisfaction, inventory, revenue, cost, and profitability KPIs.
• Use data and reports to identify trends, solve problems, and drive corrective actions.
• Improve operational efficiency through scheduling, resource planning, and process improvements.
• Ensure compliance with safety, environmental, and company policies.
• Lead team meetings and communications.
• Support customer escalations, site visits, and service reviews.

Skills

Leadership

Team Development

Customer Relations

Data Analysis

P&L Management

Budgeting

Operations Management

Education

Associate degree

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

• Lead all service center operations, including field service, shop activity, and distribution functions
• Coordinate shipping, receiving, logistics, and inventory flow
• Lead, coach, and develop team members to drive safety, productivity, and accountability
• Serve as primary customer contact and expand service opportunities
• Collaborate with sales teams to drive service growth and customer satisfaction
• Manage cost, quality, performance, P&L, and resource utilization
• Establish, monitor, and report on safety, productivity, service quality, customer satisfaction, inventory, revenue, cost, and profitability KPIs
• Use data and reports to identify trends, solve problems, and drive corrective actions
• Improve operational efficiency through scheduling, resource planning, and process improvements
• Ensure compliance with safety, environmental, and company policies
• Lead team meetings and communications
• Support customer escalations, site visits, and service reviews

Requirements

• Associate degree or equivalent experience
• 3-5 years of related service, operations, or industrial experience
• Previous supervisory or team leadership experience
• Experience in customer-facing or technical service environments
• Working knowledge of scheduling, inventory, and safety practices
• Ability to analyze reports and act on performance data
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Valid driver’s license; must be 21+ for company vehicle use
• Willingness to travel within assigned area
• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift
• Must pass company driving requirements
• Ability to frequently bend, twist, reach, stoop, kneel, or crouch
• Ability to lift up to 50 pounds/23 kilos on a daily continuous basis
• Ability to stand for long periods
• Must wear required Personal Protective Equipment
• Must be able and willing to be on-call
• Must be able and willing to wear a respirator
• Must be able and willing to work overtime
• Must be able and willing to work varying schedules, including nights, weekends, and public holidays
• Must be able and willing to work in a plant/warehouse environment
• Preferred: experience managing a service center, branch, or field service team
• Preferred: P&L, budgeting, and performance management experience
• Preferred: mechanical/electrical knowledge and ability to read schematics
• Preferred: experience in motive power, industrial, logistics, or manufacturing environments
• Preferred: experience supporting sales teams and customer business reviews

Core Competencies

Demonstrates strong leadership in service center operations, focusing on team development, customer satisfaction, and operational efficiency. Proficient in managing KPIs related to safety, productivity, and profitability while ensuring compliance with company policies.

Highest-signal resume keywords

• Service Center Operations Management
• Team Leadership and Development
• Customer Relationship Management
• Data Analysis and Performance Reporting
• P&L and Budget Management

Hard Skills

• Scheduling Practices
• Inventory Management
• Safety Compliance
• Performance Data Analysis
• Forklift Operation
• Mechanical Knowledge
• Electrical Knowledge
• Reading Schematics
• Logistics Coordination
• Process Improvement

Soft Skills

• Coaching
• Communication
• Problem-Solving
• Collaboration
• Accountability

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Field Service
• Industrial Experience
• Service Growth
• Customer Satisfaction
• Motive Power
• Manufacturing
• Logistics

Tools & Technologies

• Microsoft Office
• Excel
• Word
• Outlook
• Teams