Service Manager - Tire Shop Growth & Customer Care

Pomps Tire Service Inc; Marquette (MI); Sur place; USD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401(k) with company match

Paid time off

Employee discounts

Career growth

Résumé du poste

Pomp’s Tire Service in Michigan is seeking a Service Manager to lead daily operations, coordinate service scheduling with customers, and manage a team of service staff. This role collaborates with customers to ensure we meet their service needs and maintain high standards across the shop.

You will drive efficiency, oversee inventory, and contribute to a growing company that values internal promotion and professional growth. This is a full-time, on-site position with opportunities to advance.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-service focus.
• Experience in management and sales preferred; tire industry experience is a plus.

Responsabilités

• Diagnose tire issues and provide effective solutions.
• Handle incoming calls and respond to customer inquiries promptly.
• Delegate tasks to service staff to maintain workflow and efficiency.
• Support inventory management and ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure proper training and development for service staff.
• Maintain a clean, organized workspace at all times.
• Perform additional duties as assigned by the manager.

Connaissances

Customer service

Leadership

Sales aptitude

Communication

Team management

Formation

High School Diploma

Outils

MaddenCo software

Description du poste

Pomp’s Tire Service in Michigan is seeking a Service Manager to lead daily operations, coordinate service scheduling with customers, and manage a team of service staff. This role collaborates with customers to ensure we meet their service needs and maintain high standards across the shop.

You will drive efficiency, oversee inventory, and contribute to a growing company that values internal promotion and professional growth. This is a full-time, on-site position with opportunities to advance.